Comparative Efficiency Analysis of High-Speed Cross-Belt Sorters Using The SCOR ‎Model: A Case Study from India’s Courier Network

  • Authors

    • P. Kranthi Research Scholar, Department of Management, Koneru Lakshmaiah Education Foundation ‎, Deemed to University, Off Campus, Hyderabad, India
    • Dr. M Geeta Associate Professor, Department of Management, Koneru Lakshmaiah Education Foundation, ‎Deemed to University, Off Campus, Hyderabad, India
    • Dr. C.N. Udaya Shankar Professor, Indus Business Academy, Bangalore, India
    • Dr. Ranjith. P. V Professor, School of Management, Operations and Supply Chain Area, Presidency University, ‎Bangalore
    • Dr. Kiran Kumar Thoti Associate Professor, Department of Operations & Logistics, M.S. Ramaiah Institute of ‎Management, Bangalore, India- 560054, ORCID: 0000-0002-6678-9425
    • Mrs. Niharika ‎ Mishra Senior Assistant Professor, Marketing and International Business, M.S. Ramaiah Institute of ‎Management, Bangalore, India, ORCID: 0000-0002-6533-4568‎
    https://doi.org/10.14419/7bnz2v49

    Received date: July 10, 2025

    Accepted date: August 12, 2025

    Published date: August 28, 2025

  • Cross-Belt Sorter; Logistics Automation; SCOR Model; Delivery Efficiency; Warehouse ‎Optimization; Industry 4.0‎.

  • Abstract

    The heightened need for rapid and accurate parcel delivery has resulted in the extensive ‎implementation of automated technologies in logistics. This study assesses the operational ‎efficiency and scalability of high-speed cross-belt sorters in comparison to manual sorting ‎methods. This research analyses a case study from Bangalore, India, to evaluate the efficacy ‎of the ZedSORT system compared to manual methods on throughput, labour dependency, ‎cost-effectiveness, and scalability. Quantitative figures indicate a substantial augmentation ‎in daily capacity (from 20,000 to 160,000 parcels), reduced labour needs, and enhanced real-time tracking and interaction with warehouse management systems. This research, based on ‎the SCOR model and Industry 4.0 framework, provides practical insights and proposes a ‎paradigm for the implementation of scalable automation in logistics operations. The findings ‎enhance the discourse on the digital revolution of supply chains, offering lessons for both ‎practitioners and researchers‎.

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    Kranthi , P. ., Geeta , D. M. ., Shankar , D. C. U. ., V, D. R. P. ., Thoti , D. K. K. ., & Mishra, M. N. ‎ . (2025). Comparative Efficiency Analysis of High-Speed Cross-Belt Sorters Using The SCOR ‎Model: A Case Study from India’s Courier Network. International Journal of Basic and Applied Sciences, 14(4), 786-794. https://doi.org/10.14419/7bnz2v49