Healthcare Professionals` Readiness to Adopt Electronic Health Record System: Exploring The Impact of Voluntariness to Use as A Moderator

  • Authors

    • S Harini Research Scholar, Saveetha School of Management, Saveetha Institute of Medical and ‎Technical Sciences, Chennai
    • Dr Gigi G S Associate Professor, Saveetha School of Management, Saveetha Institute of Medical and ‎Technical Sciences, Chennai
    https://doi.org/10.14419/bps7y596

    Received date: June 11, 2025

    Accepted date: July 11, 2025

    Published date: October 24, 2025

  • Electronic Health Records; UTAUT3; Self-Efficacy; Perceived Value; Behavioral Intention; Voluntariness to Use; Healthcare Technology Adoption‎.

  • Abstract

    Purpose: An Electronic Health Record (EHR) in the healthcare system impacts healthcare ‎workers to ensure error-free record maintenance by adopting it in their routine work. The ‎perspective of the investigation is to explore the determining factor of healthcare professionals` ‎intention to adopt the EHR by focusing on Self-efficacy (SEY), Facilitating Conditions ‎‎(FLCN), and Performance expectancy (PEEX) with the mediating variable Perceived Value ‎‎(PEVL). Additionally, the moderating role of Voluntariness to use (VLTU) was also addressed ‎in this study.‎

    Methodology: The quantitative samples of 311 data were collected from doctors, nurses, ‎paramedical, and admins from four multi-specialty hospitals and the interpretation of the results ‎were done through frequency, correlation, regression, measurement modelling and structural ‎equation modelling (SEM) were used to process the data.‎

    Outcomes: The outcomes identified that all predictors pointedly impacted the mediator and, in ‎turn, influenced BITU. The mediation role of PEVL of the EHR partially supported the ‎individual's SEY and FLCN, whereas PEEX is not supported by the mediator. To test the ‎impact of the moderator VLTU on using EHR, which has been added in the existing framework as ‎the novelty of the study, but it has not been justified. ‎

    Implications: The study suggests improving clinical outcomes, streamlining operations, and ‎enhancing overall efficiency within healthcare systems and gives a roadmap for a comprehensive ‎strategy for the hospitals to promote the adoption of EHR by prioritizing user engagement, ‎robust infrastructure, and system optimization.‎

    Originality: Though the factors have been assessed in various domains with different perspectives, ‎this paper`s contribution dealt with the hospital settings, which have not been addressed by the ‎previous studies, along with the moderating factor‎.

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    Harini , S., & G S, D. G. . (2025). Healthcare Professionals` Readiness to Adopt Electronic Health Record System: Exploring The Impact of Voluntariness to Use as A Moderator. International Journal of Basic and Applied Sciences, 14(6), 492-501. https://doi.org/10.14419/bps7y596