Impact of Servant Leadership and Digital Culture on Credit Union Performance in Indonesia: Mediating Role of Innovation Management
DOI:
https://doi.org/10.14419/aeykvb91Published
22-02-2026Keywords:
Servant Leadership; Digital Organizational Culture; Innovation Management; Organizational Performance; Credit UnionAbstract
This study aims to understand how servant leadership and digital organisational culture influence the performance of Credit Unions (CU) in Indonesia, especially those that have undergone digital transformation especially those that have undergone digital transformation based on management policies. In addition, this study also examines whether innovation management acts as a link between leadership, digital organi-sational culture, and improved organisational performance. The study involved 236 managers from 10 Credit Unions that have implemented digital innovations. The data were analysed using a quantitative approach to examine the relationships between these variables. The results show that servant leadership does not have a direct effect on organisational performance, while digital organisational culture has a positive and significant effect on organisational performance. Servant leadership influences innovation management, while digital organisational culture encourages innovation. Innovation management was found to improve organisational performance and act as a full mediator in the relationship between servant leadership and organisational performance, as well as a partial mediator in the relationship between digital or-ganisational culture and organisational performance. These findings emphasise the importance of strengthening digital-based organisational culture and integrating innovation management into CU operations. Such efforts can improve member services and overall organisational results. Further research is recommended to add variables.
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