Digital Readiness and Innovation in Indonesian Hospitals:Navigating Challenges in Post-Pandemic Healthcare Management
DOI:
https://doi.org/10.14419/5ykv3511Keywords:
Digital Readiness; Innovation; Hospital Management; Post-Pandemic Healthcare; Indonesia; Digital TransformationAbstract
This study aims to analyze digital readiness and innovation in Indonesian hospitals in the context of post-pandemic healthcare management using a Systematic Literature Review (SLR) approach. The literature search was conducted in Scopus, Web of Science, PubMed, and Google Scholar databases for the period 2019–2025 using the keywords digital readiness, hospital innovation, digital transformation, and post-pandemic healthcare. Of the 659 articles identified, 29 met the inclusion criteria for thematic analysis. The study results indicate that digital readiness in hospitals is significantly influenced by transformational leadership, adaptive organizational culture, human resource digi-tal competency, and national policy support. Innovation in healthcare management focuses on the development of telemedicine, the integra-tion of the Internet of Things (IoT), and the use of artificial intelligence (AI) to improve service efficiency. However, challenges such as limited digital infrastructure, resistance to change, and low interoperability of information systems remain major obstacles. Overall, these findings confirm that digital transformation is a strategic foundation for strengthening hospital resilience and competitiveness in the post-pandemic era. This study contributes to policy direction and managerial strategies for realizing a sustainable digital transformation oriented toward value-based healthcare in Indonesia.
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