Delone McLean Model Application for RGIS User Satisfaction‎Assessment in Regional Government

  • Authors

    • Anggi Pratama Nasution Doctoral Program in Accounting, Faculty of Economics and Business, Universitas Sumatera Utara, North Sumatra, Indonesia
    • Erlina Doctoral Program in Accounting, Faculty of Economics and Business, Universitas Sumatera Utara, North Sumatra, Indonesia https://orcid.org/0000-0002-0495-8836
    • Sirojuzilam Doctoral Program in Accounting, Faculty of Economics and Business, Universitas Sumatera Utara, North Sumatra, Indonesia
    • Iskandar Muda Doctoral Program in Accounting, Faculty of Economics and Business, Universitas Sumatera Utara, North Sumatra, Indonesia
    https://doi.org/10.14419/2vca8212

    Received date: August 12, 2025

    Accepted date: August 30, 2025

    Published date: September 18, 2025

  • DeLone and McLean Model; Indonesia; Information System Quality; Perceived Usefulness; Regional Government Information Systems; ‎User Satisfaction.

  • Abstract

    User satisfaction models developed for voluntary technology adoption may not adequately explain outcomes in mandatory government ‎system implementations. This study extends the DeLone-McLean information systems success model to mandatory usage contexts by ‎examining determinants of user satisfaction with Indonesia's Regional Government Information System. Data from 155 government ‎officials using RGIS for planning, budgeting, and reporting were analyzed using structural equation modeling. Results demonstrate that ‎perceived usefulness (β = 0.567, p < 0.001) substantially outweighs system quality (β = 0.284, p < 0.001) in predicting satisfaction, ‎explaining 52.3% of variance. This dominance of functional benefits over technical attributes in mandatory contexts extends existing theory ‎and suggests government digital transformation strategies should prioritize usefulness enhancement over system quality improvements. The ‎findings provide empirical evidence for resource allocation decisions and advance understanding of information systems success in ‎developing country government settings‎.

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    Nasution, A. P., Erlina, Sirojuzilam, & Muda, I. (2025). Delone McLean Model Application for RGIS User Satisfaction‎Assessment in Regional Government. International Journal of Accounting and Economics Studies, 12(5), 739-746. https://doi.org/10.14419/2vca8212