Continuity Analysis of Passenger-Centric Metrics and ‎Economic Outcomes in TNSTC (Town Bus) Services

  • Authors

    https://doi.org/10.14419/77ajfs03

    Received date: July 28, 2025

    Accepted date: September 4, 2025

    Published date: September 18, 2025

  • Public Transport; Service Quality; Passenger Satisfaction; TNSTC; Urban Mobility; Transport Economics; Madurai

  • Abstract

    Passenger road transport continues to be a critical enabler of economic participation and regional mobility across India. This study extends ‎prior research on public transport satisfaction by evaluating the economic and service delivery performance of Tamil Nadu State Transport ‎Corporation (TNSTC–Town Bus) operations in the city of Madurai, a prominent urban hub in South Tamil Nadu. The research adopts a ‎structured questionnaire-based survey involving 200 respondents across diverse socioeconomic segments. It investigates six key service ‎quality dimensions: punctuality, fare fairness, staff behavior, vehicle condition, route convenience, and crowd management. The ‎hypotheses tested include the impact of each factor on overall passenger satisfaction, analyzed using ANOVA, Chi-square tests, ‎correlation matrix, multiple linear regression, and factor analysis. The findings reveal that punctuality, route convenience, and fare fairness ‎significantly influence commuter satisfaction, while crowd density and vehicle conditions show moderate effects. Staff behavior was ‎observed to be a differentiating factor between daily and occasional users. Age, income, and purpose of travel moderately interact with ‎satisfaction, but do not act as primary drivers. The paper proposes a responsive service enhancement model combining economic ‎feasibility with real-time route optimization and passenger feedback analytics. This continuity study contributes to the broader discourse ‎on regional public transport efficiency and economic service planning, especially within the framework of sustainable urban mobility‎.

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  • How to Cite

    Babima , M., Kunal, K. ., Anand, S. T. ., & Madeshwaren, V. . (2025). Continuity Analysis of Passenger-Centric Metrics and ‎Economic Outcomes in TNSTC (Town Bus) Services. International Journal of Accounting and Economics Studies, 12(5), 766-773. https://doi.org/10.14419/77ajfs03