Factors Influencing Employees' Experience with An ERP Implementation End-User Perspective
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Keywords:
Enterprise Resource Planning (ERP); Implementation; Factors; Project; Modules; ERP Implementation; Critical Success Factors (CSF).Abstract
In recent years, ERP has become an integral part of most organizations, which are already large, across all geographies of the globe, whereas mid-sized and small organizations are still not fully covered. There were several cases observed on disruption to normal operations after implementing ERP, which triggered further consequences of Customer Dissatisfaction, Reduction in Revenue, etc. Enterprise Resource Planning (ERP) systems are essential in contemporary organizations as they unify fundamental business processes within a single, centralized framework. However, the success of ERP implementations heavily relies on the experiences of end users. This study explores the factors influencing employees' experience with ERP implementations from an end-user perspective. The research is analytical and relies primarily on data gathered from a questionnaire. Participants were selected using a convenience sampling approach. Data obtained from 39 subjects were analyzed and interpreted using various mathematical and statistical techniques, including percentage calculations.
References
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https://www.minebrat.com/custom-erp
https://www.studypool.com/documents/23330394/phase-of-erp-implementation
https://toperppartners.com/blog/erp-implementation-process/
https://www.qad.com/what-is-erp
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