Employee Perception of A Diverse Workforce and Its ‎Effect on Job Satisfaction: The Mediating Role of ‎Organizational Climate in The Hospitality Sector in ‎Kerala

  • Authors

    • Regy Joseph Researcher, Karpagam Academy of Higher Education, Coimbatore
    • Dr. S Jegadeeswari Assistant Professor, Karpagam Academy of Higher Education, Coimbatore
    https://doi.org/10.14419/wg41ze21

    Received date: July 10, 2025

    Accepted date: July 17, 2025

    Published date: November 3, 2025

  • Hospitality Sector; Workforce Diversity; Job Satisfaction; Organizational Climate; Employee Perception

  • Abstract

    This research explores the association between a diverse workforce and employee job satisfaction in the hospitality sector. The ‎study is quantitative, and the stratified sampling method is used to ensure the representation of all the departments and ‎employees from the different levels (top, middle, and lower). The study identifies the organizational climate as a mediating ‎variable that is an important factor in job satisfaction. The required data were gathered through a questionnaire, and the analysis was ‎done using SPSS. 223 respondents gave their opinion on the impact of workforce diversity on the satisfaction level of ‎employees. It was found that there is a strong correlation between workforce diversity and employee job satisfaction. When ‎there are individuals with different capabilities, like problem-solving abilities and teamwork, the employee tends to be free ‎from stress. The hotel needs to inculcate this concept in all its properties to boost employee productivity‎.

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    Joseph , R. ., & Jegadeeswari , D. S. . (2025). Employee Perception of A Diverse Workforce and Its ‎Effect on Job Satisfaction: The Mediating Role of ‎Organizational Climate in The Hospitality Sector in ‎Kerala. International Journal of Accounting and Economics Studies, 12(SI-1), 420-428. https://doi.org/10.14419/wg41ze21