Organizational resilience among retail ‎industry in Batangas province

Abstract

This study determined the organizational resilience of the retail industry in Batangas Province. It ‎examined how the retail sector handles and bounces back from adversities such as natural disasters, ‎economic downturns, and changing consumer preferences. The descriptive method was used to describe ‎the organizational resilience of the retail industry. The survey questionnaires were distributed to 404 retail ‎store owners who had experienced difficulties during disruptive events. The study found that most retail ‎industries have strong organizational resilience in terms of robustness, agility, and integrity. Moreover, there ‎is a significant difference between organizational resilience, business location, and the number of years ‎in operation. The findings of this study would benefit the retail industry in withstanding the unforeseen ‎events that can affect business operations. To maintain growth and competitiveness in an increasingly ‎unstable environment, this study advances our understanding of how the retail industry may strengthen its ‎ability to endure and bounce back from setbacks. Hence, the researcher proposed a business continuity ‎plan to guide the retail industry on what to do if they experience these unforeseen events. Further, this ‎study may also add inputs to policy development in the Philippines, grounded on both local and ‎international frameworks. These inputs can guide national and local agencies such as the Department of ‎Trade and Industry (DTI), the National Disaster Risk Reduction and Management Council (NDRRMC), ‎and local government units in the Philippines‎.