Understanding the digital transformation on the telecom companies and covid19 effect on the employment

Mohammed Benayan; Marsail Obeidat

doi:10.14419/mdxfkw25

Article Summary Abstract References Full Article How to cite

Authors
- Mohammed Benayan Anglia Ruskin University
- Marsail Obeidat Anglia Ruskin University
2024-01-23

https://doi.org/10.14419/mdxfkw25
This article delves into the digital transformation on the telecom companies and COVID-19 effect on the employment explores the impact of digital transformation in the telecommunications sector, particularly in the context of the COVID-19 pandemic. It examines how digital advancements have reshaped corporate processes, culture, and customer experiences, leading to significant changes in the telecom industry. The research also delves into the effects of these transformations on employment within telecom companies, both before and after the COVID-19 outbreak. The document aims to understand the implications of automation and digitalization on jobs and to assess the role of COVID-19 in accelerating these changes.
Author Biography
- Marsail Obeidat, Anglia Ruskin University
  
  This article delves into the digital transformation on the telecom companies and COVID-19 effect on the employment explores the impact of digital transformation in the telecommunications sector, particularly in the context of the COVID-19 pandemic. It examines how digital advancements have reshaped corporate processes, culture, and customer experiences, leading to significant changes in the telecom industry.
References
1. Panorama Consulting Group, 2020. Panorama Consulting Group. [Online] Available at: https://www.panorama-consulting.com/business-drivers-for-digital-transformation/[Accessed 05 03 2022].
2. Romero, R. D., Nicchitta, I. A. & Nyhof, E. C., 2021. Unemployment Rates During the COVID-19. [Online] Available at: https://sgp.fas.org/crs/misc/R46554.pdf [Accessed 23 02 2022].
3. Anon., 2016. 10 Customer Retention Strategies That Supercharge Your Marketing. [Online] Available at: https://www.entrepreneur.com/article/286264 [Accessed 23 04 2022].
4. autonomous, 2022. What is Organizational Culture. [Online] Available at: https://www.autonomous.ai/ourblog/why-is-supportive-organizational-culture-important [Accessed 23 04 2022].
5. bain, 2022. Loyalty. [Online] Available at: https://www.bain.com/insights/topics/loyalty/[Accessed 23 04 2022].
6. Benjamin, 2020. 5 Trends As Drivers For The Digital Transformation Of All Industries. [Online] Available at: https://morethandigital.info/en/5-trends-as-drivers-for-the-digital-transformation-of-all-industries/ [Accessed 16 04 2022].
7. Bernazzani, S., 2022. Examples of Customer Retention Strategies That Work. [Online] Available at: https://blog.hubspot.com/service/customer-retention-strategies [Accessed 23 04 2022].
8. Bilal, A., 2020. The Geography of Unemployment. [Online] Available at: https://economics.yale.edu/sites/default/files/adrienbilaljmp.pdf [Accessed 16 04 2022].
9. Bloomberg, J., 2018. Digitization, Digitalization, And Digital Transformation. Digitization, Digitalization, And Digital Transformation, 520(20), p. 20.
10. Bosworth, P., 2022. How to Empower Employees in the Workplace – 8 Tips. [Online] Available at: https://leadershipchoice.com/empower-employees-in-the-workplace/ [Accessed 24 04 2022].
11. Brennen, S., 2014. [Online] Available at: https://culturedigitally.org/author/scottbrennen/ [Accessed 29 04 2022].
12. Brynjolfsson, E., Horton, J. J., Ozimek, A. & Rock, D., 2020. COVID-19 and Remote Work: An Early Look at US Data. [Online] Available at: https://www.nber.org/papers/w27344[Accessed 24 02 2022]. https://doi.org/10.3386/w27344.
13. CAMBODIA, 2018. The 4th Industrial Revolution: Exploring ways forward for Cambodia. [Online] Available at: https://www.kh.undp.org/content/cambodia/en/home [Accessed 21 02 2022].
14. Cankurtaran, P., 2020. Using design thinking to respond to crises: B2B lessons from the 2020. Industrial Marketing Management, 06 04, pp. 255-260.
15. CFI, 2022. What is Unemployment. [Online] Available at: https://corporatefinanceinstitute.com/resources/knowledge/economics/unemployment/ [Accessed 21 02 2022].
16. Chapco, C., 2018. Digitization, Digitalization, and Digital Transformation: What’s the Difference?. [Online] Available at: https://colleenchapcowadesafina.medium.com/digitization-digitalization-and-digital-transformation-whats-the-difference-eff1d002fbdf [Accessed 29 04 2022].
17. clevry, 2021. Advantages of a Well Defined Organisational Culture. [Online] Available at: https://www.clevry.com/insights/advantages-of-organisational-culture [Accessed 23 04 2022].
18. Coleman, C., 2021. 7 Benefits Of A Strong Corporate Culture. [Online] Available at: https://culturewise.com/blog/7-benefits-of-a-strong-corporate-culture/ [Accessed 23 04 2022].
19. Coté, M., 2021. changing mindsets: The missing ingredient to digital transformation. 1 ed. s.l.:VMware. COUNCIL, Y. E., 2022. Reasons Custom-er Retention Should Be a Priority for Your Business. [Online] Available at: https://www.inc.com/young-entrepreneur-council/5-reasons-customer-retention-should-be-a-priority-for-your-business.html [Accessed 23 04 2022].
20. Dar, B. A., 2020. FUTURE CHALLENGES FOR COVID-19. [Online] Available at: https://www.researchgate.net/Fig./Four-actions-can-address-immediate-customer-needs-and-prepare-for-the-future-40_fig1_343577247 [Accessed 16 04 2022].
21. deloitte, 2020. Digital transformation for telecom operators. [Online] Available at: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology-media-telecommunications/deloitte-uk-digital-transformation-telecom.pdf [Accessed 04 06 2022].
22. Doughty, N., 2021. Digitization, Digitalization, and Digital Transformation – What’s the Difference?. [Online] Available at: https://www.asite.com/blogs/digitization-digitalization-and-digital-transformation-whats-the-difference [Accessed 03 03 2022].
23. Dyck, S., 2016. How customers’ routine activities contribute to their service experiences. [Online] Available at: https://www.researchgate.net/publication/303494495_We_are_what_we_repeatedly_do_How_customers'_routine_activities_contribute_to_their_service_experiences [Accessed 16 04 2022].
24. edesk, 2021. Customer Retention Strategies That Work: Get Them and Keep Them!. [Online] Available at: https://www.edesk.com/blog/customer-retention-strategies/ [Accessed 23 04 2022]. https://doi.org/10.1016/j.indmarman.2020.05.030.
25. Elsafty, A., 2021. The New Era of Digital Transformation and COVID-19 Effect on The. 08 04, p. 33. evolving, 2022. What is Digital Transfor-mation in telecoms. [Online] Available at: https://www.evolving.com/resources/blog/what-is-digital-transformation-in-telecoms [Accessed 17 02 2022].
26. Galanti, T., 2021. Work From Home During the COVID-19 Outbreak. [Online] Available at: Work From Home During the COVID-19 Outbreak [Accessed 24 02 2022].
27. Group, P., 2020. Private Equity & Venture Capital Insights: 8 Business Drivers for Digital Transformation in Struggling Companies. [Online] Available at: https://www.panorama-consulting.com/business-drivers-for-digital-transformation/ [Accessed 16 04 2022].
28. GUPTA, M. S., 2020. What is Digitization, Digitalization, and Digital Transformation?. [Online] Available at: https://www.arcweb.com/blog/what-digitization-digitalization-digital-transformation [Accessed 02 03 2022].
29. Gupta, Y., 2021. Key Drivers Of Digital Transformation To Re-invent Businesses, s.l.: startuptalky.
30. Hammo, B., 2012. The Role of Mobile Technology and Social Media in Mobile Learning. [Online]
31. Available at: https://www.researchgate.net/publication/263236737_The_Role_of_Mobile_Technology_and_Social_Media_in_Mobile_Learning_A_Literature_Review [Accessed 16 04 2022].
32. Hite, L. M. & McDonald, K. S., 2020. HUMAN RESOURCE DEVELOPMENT INTERNATIONAL. Careers after COVID-19: challenges and changes, Volume 23, p. 427–437. https://doi.org/10.1080/13678868.2020.1779576.
33. i-scoop, 2022. Digitization, digitalization, digital and transformation: the differences. [Online] Available at: https://www.i-scoop.eu/digital-transformation/digitization-digitalization-digital-transformation-disruption/[Accessed 24 04 2022].
34. Jones, L., Palumbo, D. & Brown, . D., 2021. How the pandemic has changed the world economy. [Online] Available at: https://www.bbc.com/news/business-51706225[Accessed 23 02 2022].
35. Kang, J.-Y. M., 2017. Online customer relationship marketing tactics through social media and perceived customer retention orientation of the green retailer. Journal of Fashion Marketing and Management, 21(3), pp. 1361-2026. https://doi.org/10.1108/JFMM-08-2016-0071.
36. Kline, D. B., 2019. How Much Damage Can 1 Bad Experience Cause a Brand. [Online] Available at: https://www.fool.com/investing/2019/02/22/how-much-damage-can-1-bad-experience-cause-a-brand.aspx [Accessed 16 04 2022].
37. KPMG, 2020. going digital fast ercovid-19 digital transformation. [Online] Available at: https://home.kpmg/au/en/home [Accessed 24 02 2022].
38. Küfeoğlu, S., Liu, G. & Anaya, K., 2019. Digitalisation and New Business Models in. Cambridge Working Paper in Economics , 04 06, pp. 33-40.
39. Leonardi, P. M. & Treem, J. W., 2020. organization studies. Behavioral Visibility: A new paradigm for organization studies in the age of digitiza-tion, digitalization, and datafication, 41(12), pp. 1601-1625. https://doi.org/10.1177/0170840620970728.
40. Lincoln, J. E., 2015. CUSTOMER RETENTION TACTICS TO BOOST REVENUE. [Online] Available at: https://ignitevisibility.com/10-customer-retention-tactics-to-boost-revenue/ [Accessed 23 04 2022].
41. marketingwizdom, 2022. 20 Customer Retention Strategies. [Online] Available at: https://marketingwizdom.com/strategies/retention-strategies/ [Accessed 23 04 2022].
42. Mckinsey, 2020. How COVID-19 has pushed companies over the technology tipping point. [Online] Available at: https://www.mckinsey.com/ [Ac-cessed 23 02 2022].
43. Mckinsey, 2021. covid-19 has pushed companies over the technology. [Online] Available at: https://www.mckinsey.com [Accessed 17 02 2022].
44. mckinsey, 2022. The potential for remote work is determined by tasks and activities, not occupations. [Online] Available at: https://www.mckinsey.com/featured-insights/future-of-work/whats-next-for-remote-work-an-analysis-of-2000-tasks-800-jobs-and-nine-countries [Accessed 30 04 2022].
45. morethandigital, 2020. Drivers For The Digital Transformation Of All Industries. [Online] Available at: https://morethandigital.info/en/5-trends-as-drivers-for-the-digital-transformation-of-all-industries/ [Accessed 16 04 2022].
46. Moseley, C., 2021. reasons why organizational culture is important. [Online] Available at: https://blog.jostle.me/blog/why-is-organizational-culture-important [Accessed 23 04 2022].
47. Nambisan, S., Wright , M. & Feldmanc, b., 2019. sciencedirect. The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes, 48(8), p. 103773. https://doi.org/10.1016/j.respol.2019.03.018.
48. Now, S., 2022. https://www.monster.com.sg/career-advice/10-issues-that-concern-your-employees-4623.html. [Online] Available at: https://www.monster.com.sg/career-advice/10-issues-that-concern-your-employees-4623.html [Accessed 16 04 2022].
49. OECD, 2020. Digital Transformation in the Age of COVID-19. [Online] Available at: https://www.oecd.org/digital/digital-economy-outlook-covid.pdf [Accessed 24 02 2022].
50. Olechowski, A., 2021. Digitization, Digitalization, and Digital Transformation – What Are the Differences. [Online] Available at: https://codete.com/blog/digitization-digitalization-and-digital-transformation-what-are-the-differences [Accessed 23 04 2022].
51. Osmundsen, K., Iden, J. & Bygstad, B., 2018. Digital Transformation: Drivers, Success Factors,. MCIS 2018 Proceedings, p. 37.
52. Osmundsen, K., Iden, J. & Bygstad, B., 2018. Digital Transformation: Drivers, Success Factors,. Digital Transformation: Drivers, Success Factors,, 04 06, pp. 6-9.
53. Pettinger, T., 2015. New Keynesianism. [Online] Available at: https://www.economicshelp.org/blog/7126/economics/new-keynesianism/ [Accessed 16 04 2022].
54. Pettinger, T., 2017. Voluntary unemployment. [Online] Available at: https://www.economicshelp.org/blog/27673/concepts/voluntary-unemployment/ [Accessed 16 04 20252].
55. Providers, A. D. M. M. f. T. S., 2016. timreview. [Online] Available at: https://www.timreview.ca/article/1008 [Accessed 06 04 2020].
56. RetailMeNot, 2014. We Are a Coupon Nation. [Online] Available at: https://retailmenot.mediaroom.com/2014-09-08-We-Are-a-Coupon-Nation [Accessed 23 04 2022].
57. salesforce, 2021. What Is Digital Transformation. [Online] Available at: https://www.salesforce.com/products/platform/what-is-digital-transformation/ [Accessed 17 02 2022].
58. Saunders, 2007. [Online] [Accessed 06 04 2022].
59. SCHWAB, K., 2016. Shaping the Fourth Industrial Revolution. [Online] Available at: https://www.project-syndicate.org/ [Accessed 21 02 2022].
60. SCOTT, G., 2022. Disruptive Technology. [Online] Available at: https://www.investopedia.com/terms/d/disruptive-technology.asp [Accessed 23 04 2022].
61. Sefferman, A., 2021. 5 Ways to Meet Customers Where They Are. [Online] Available at: https://www.business2community.com/customer-experience/5-ways-to-meet-customers-where-they-are-02382284 [Accessed 16 04 2022].
62. Siu, E., 2016. 10 Customer Retention Strategies That Supercharge Your Marketing. [Online] Available at: https://www.entrepreneur.com/article/286264 [Accessed 23 04 2022].
63. Sorgner, A., 2021. The COVID-19 crisis and digital transformation: what impacts on gender equality. [Online] Available at: https://www.unido.org/stories/covid-19-crisis-and-digital-transformation-what-impacts-gender-equality [Accessed 29 04 2022].
64. strategyand, 2022. strategyand. [Online] Available at: https://www.strategyand.pwc.com/gx/en/insights/industry-trends.html [Accessed 04 06 2022].
65. Talin, B., 2020. 5 Trends As Drivers For The Digital Transformation Of All Industries. [Online] Available at: https://morethandigital.info/en/5-trends-as-drivers-for-the-digital-transformation-of-all-industries/ [Accessed 03 03 2022].
66. Tarricone, R. & Tsouros, . A. D., 2021. HOME CARE in europe. [Online] Available at: https://www.euro.who.int/__data/assets/pdf_file/0005/96467/E91884.pdf [Accessed 24 02 2022].
67. Team, I. E., 2021. What Is Seasonal Unemployment?. [Online] Available at: https://www.indeed.com/career-advice/career-development/seasonal-unemployment [Accessed 23 02 2022].
68. timreview, 2016. A Digital Maturity Model for Telecommunications Service Providers. [Online] Available at: https://www.timreview.ca/article/1008 [Accessed 04 06 2022].
69. Toliver, E., 2016. 10 Customer Retention Strategies That Supercharge Your Marketing. [Online] Available at: 10 Customer Retention Strategies That Supercharge Your Marketing [Accessed 23 04 2022].
70. Trailhead, 2022. Meet the Three Industrial Revolutions. [Online] Available at: https://trailhead.salesforce.com/en/content/learn/modules/learn-about-the-fourth-industrial-revolution/meet-the-three-industrial-revolutions [Accessed 21 02 2022].
71. truqcapp, 2022. Digitization vs. digitalization: Differences, definitions and examples. [Online] Available at: https://www.truqcapp.com/digitization-vs-digitalization-differences-definitions-and-examples/ [Accessed 24 04 2022].
72. Ungerman, . K. & Vancauwenberghe, M., 2020. Adapting customer experience in the time of coronavirus, pp. 2-7.
73. Valdez-de-Leon, O., 2016. A Digital Maturity Model for Telecommunications Service Providers. [Online] Available at: https://www.timreview.ca/article/1008 [Accessed 17 02 2022].
74. Valdez-de-Leon, O., 2016. A Digital Maturity Model for Telecommunications Service Providers. A Digital Maturity Model for Telecommunica-tions Service Providers, 6(8), p. 22. https://doi.org/10.22215/timreview/1008.
75. Vrana, J., 2021. Digitization, Digitalization, and Digital Transformation, pp. 1-17. https://doi.org/10.1007/978-3-030-48200-8_39-1.
76. Vrana, J., 2021. Digitization, Digitalization, and Digital Transformation. In: Handbook of Nondestructive Evaluation 4.0. Ripi Singh: s.n., pp. 1-17. https://doi.org/10.1007/978-3-030-48200-8_39-1.
Downloads
How to Cite
Benayan, M., & Obeidat, M. (2024). Understanding the digital transformation on the telecom companies and covid19 effect on the employment. International Journal of Engineering & Technology, 13(1), 60-67. https://doi.org/10.14419/mdxfkw25
ACM

ACS

APA

ABNT

Chicago

Harvard

IEEE

MLA

Turabian

Vancouver

Download Citation

Endnote/Zotero/Mendeley (RIS)

BibTeX

Understanding the digital transformation on the telecom companies and covid19 effect on the employment

Authors

Author Biography

References

Downloads

How to Cite

Published