The Process of Working with Claims in The Quality Management System of An Enterprise of The Radio-Electronic Industry.

  • Authors

    • Yu. Yu. Cheremukhina
    • I. A. Baranova
    • V. V. Muravev
    • V. V. Kurenkov
    • D. V. Myskov
    2018-12-09
    https://doi.org/10.14419/ijet.v7i4.36.23313
  • quality management system, complaint, process.

  • The article is devoted to the requirements of the quality standard GOST R ISO 9001-2015 to work with claims in the radio electronic industry. Reclamation management as a quality management system process is the key to a successful transition to the new version of GOST R ISO 9001-2015. The main stages of the complaint handling process and the indicators for evaluating its effectiveness have been determined.

     

  • References

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      [2] M.A. Nazarenko, I.A. Baranova, T.V. Chronusova, Modern modeling of reclamation processes, Quality Management Methods, 2017. No. 5. P. 40-44.

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  • How to Cite

    Yu. Cheremukhina, Y., A. Baranova, I., V. Muravev, V., V. Kurenkov, V., & V. Myskov, D. (2018). The Process of Working with Claims in The Quality Management System of An Enterprise of The Radio-Electronic Industry. International Journal of Engineering & Technology, 7(4.36), 67-68. https://doi.org/10.14419/ijet.v7i4.36.23313