The Process of Working with Claims in The Quality Management System of An Enterprise of The Radio-Electronic Industry.
Keywords:quality management system, complaint, process.
The article is devoted to the requirements of the quality standard GOST R ISO 9001-2015 to work with claims in the radio electronic industry. Reclamation management as a quality management system process is the key to a successful transition to the new version of GOST R ISO 9001-2015. The main stages of the complaint handling process and the indicators for evaluating its effectiveness have been determined.
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