The Process of Working with Claims in The Quality Management System of An Enterprise of The Radio-Electronic Industry.

Authors

  • Yu. Yu. Cheremukhina
  • I. A. Baranova
  • V. V. Muravev
  • V. V. Kurenkov
  • D. V. Myskov

DOI:

https://doi.org/10.14419/ijet.v7i4.36.23313

Published:

2018-12-09

Keywords:

quality management system, complaint, process.

Abstract

The article is devoted to the requirements of the quality standard GOST R ISO 9001-2015 to work with claims in the radio electronic industry. Reclamation management as a quality management system process is the key to a successful transition to the new version of GOST R ISO 9001-2015. The main stages of the complaint handling process and the indicators for evaluating its effectiveness have been determined.

 

References

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[2] M.A. Nazarenko, I.A. Baranova, T.V. Chronusova, Modern modeling of reclamation processes, Quality Management Methods, 2017. No. 5. P. 40-44.

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How to Cite

Yu. Cheremukhina, Y., A. Baranova, I., V. Muravev, V., V. Kurenkov, V., & V. Myskov, D. (2018). The Process of Working with Claims in The Quality Management System of An Enterprise of The Radio-Electronic Industry. International Journal of Engineering & Technology, 7(4.36), 67–68. https://doi.org/10.14419/ijet.v7i4.36.23313

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Received 2018-12-07
Accepted 2018-12-07
Published 2018-12-09