Model End-To-End Integrated Quality Management


  • M. A. Nazarenko
  • A. A. Filippov
  • V. V. Ants
  • I. A. Baranova
  • Yu. Yu. Cheremukhina
  • A. S. Novikov MIREA





model, end-to-end integrated quality management, fuzzy sets, quality assessment, quality characteristics.


In this work, a model of end-to-end integrated quality management is developed, based on a set of existing models of enterprise operation, performance assessment and customer satisfaction ratings. The developed model integrates quality assessments by key parameters with the help of fuzzy regulators, which allow specifying estimates described in natural language.





[1] Akhmetshin A.A., Ibatullin U.G. New Approach to Improving Integrated Management Systems // Management and Business Administration. 2016. No. 1. P. 92-96.

[2] Brovkova M. B., Sviridov S. V., Sidorov N. S. Developing a system of criteria-based assessments of the state of complex process equipment // SSTU Bulletin. 2010. No. 3c P.89-94.

[3] Granichina O.A. Mathematical models of quality management of the educational process in high school with active optimization.Stochastic optimization in computer science.Issue 2. - St. Petersburg: Publishing House of St. Petersburg State University. 2006. - P.77-108.

[4] Zelentsov L. B., Zelentsov A. L., Ostrovsky K. N. Integrated quality management system for the construction of complex infrastructure facilities // Internet-journal Naukovedenie. 2013. №5 (18) С.113.

[5] 156. Nazarenko M.A., Khronusova T.V. Big Data in Modern Higher Education. Benefits and Criticism // Proceedings of the 2017 International Conference “Quality Management, Transport and Information Security, Information Technologiesâ€, IT and QM and IS, 2017, 8085914, p. 676-679.

[6] Kiselev G. M., Chervova A. A. Evaluation and certification of the quality of information educational resources // Pedagogical education in Russia. 2014. No. 7 P.128-131.

[7] Kogan B.I., Alexandrova K.A. The program “20 keys†is an effective element of an integrated product quality management system // VestnikKuzGTU. 2010. №01 P.130-133.

[8] Kudzh S.A., Kochetkova L.N., Nazarenko M.A. The philosophy of quality management.Russian Technological Journal, 2015. 4 (1), P. 1-8.
9. Filippov A., Nazarenko M. Osterwalder’sBusines Model Canvas Evolution In Scopus // News of Science and Education. 2018. T. 8. No. -1. S. 003-006.

[9] Tankov K. N., Chepurda A. N. Conceptual aspects of the formation of a system of integrated quality management of tourist services // Problems of Economics. 2014. â„–1 P.259-264

[10] Fedotov L.V., DyatlovA.Yu., Ermolenko M.V. Integrated quality management system to provide support for the life cycle of aircraft equipment products based on configuration management // Proceedings of the Samara Scientific Center of the Russian Academy of Sciences. 2012. №4-2 С.527-529.

[11] Chuchalin A. I., Zamyatin A. V. Management of educational activities in the integrated quality management system of the university // Issues of education. 2010. No. 1 P.116-134.

[12] Shestopal Yu. T., Kazakov V. A., Dorofeev V. D. The Model of a Unified Quality Management System Integrated into an Innovative System of University Management Strategic // Nika. 2009. No. C.102-107.
14. Rogers E. Diffusion of Innovations.4th ed. Simon and Schuster, 2010.518 p.

View Full Article: