The Relationship between Procurement Officers, Project Management Success and Procurement Procedure in Ict Public Outsourcing: a Systematic Literature Review

 
 
 
  • Abstract
  • Keywords
  • References
  • PDF
  • Abstract


    Obviously the use of Information Communication Technology (ICT) by organizations is increasing over the years, whether in government or the private sector. The use of ICT can be seen to increase efficiency and effectiveness of the services or products offered. To meet the demand of stakeholders today, ICT projects need to be developed through outsourcing. However the method of outsourcing has some issues that can affect the success of the development of ICT projects as has been much debated by previous studies. Yet, the discussion on project management success (PMS) factors that concentrate on the competency measurement for the department's officers who are managing the procurement process has not been sufficiently clarified. The aim of this Systematic Literature Review (SLR) is to identify the common attributes that influence project management success through the procurement procedure carried out by the procurement officer (PO). The outcome of the review explained the important relationship pattern between the identified attributes which will be applied in the future empirical and exploratory survey that will be carried out. Addition to this, the competency measurement model of ICT procurement officer to be developed.

     

     

  • Keywords


    Project Management Success, Outsourcing, Procurement, Procurement Officer, Contract Management, ICT Project Management

  • References


      [1] J. Rivera and R. van der Meulen, “Worldwide IT Spending on Pace to Reach $3.8 Trillion in 2014,” Gartner, Inc., 2014. [Online]. Available: http://www.gartner.com/newsroom/id/2643919. [Accessed: 26-Dec-2015].

      [2] R. Hirschheim and J. Dibbern, “Outsourcing in a Global Economy: Traditional Information Technology Outsourcing, Offshore Outsourcing, and Business Process Outsourcing,” Inf. Syst. Outsourcing - Endur. Themes, Glob. Challenges Process Oppor., pp. 3–21, 2009.

      [3] M. C. Lacity, L. P. Willcocks, and J. W. Rottman, “Global outsourcing of back office services: lessons, trends, and enduring challenges,” Strateg. Outsourcing An Int. J., vol. 1, no. 1, pp. 13–34, 2008.

      [4] Jabatan Perdana Menteri, “Economic Transformation Programmer, Annual Report 2014,” 2010.

      [5] J.-J. Wang and D.-L. Yang, “Using a hybrid multi-criteria decision aid method for information systems outsourcing,” Comput. Oper. Res., vol. 34, no. 12, pp. 3691–3700, 2007.

      [6] D. Whitten, S. Chakrabarty, and R. Wakefield, “The strategic choice to continue outsourcing, switch vendors, or backsource: Do switching costs matter?,” Inf. Manag., vol. 47, no. 3, pp. 167–175, 2010.

      [7] N. Gorla and T. M. Somers, “The impact of IT outsourcing on information systems success,” Inf. Manag., vol. 51, no. 3, pp. 320–335, 2014.

      [8] N. V. Oza, T. Hall, A. Rainer, and S. Grey, “Trust in software outsourcing relationships: An empirical investigation of Indian software companies,” Inf. Softw. Technol., vol. 48, no. 5, pp. 345–354, 2006.

      [9] Y. Lichtenstein, “Puzzles in Software Development Contracting,” Commun. ACM, vol. 47, no. 2, pp. 61–65, 2004.

      [10] B. A. Aubert, B. Aubert, H. Études, M. Patry, and S. Rivard, “Assessing the Risk of IT Outsourcing Michel Patry,” vol. 00, pp. 685–692, 1998.

      [11] W. R. King and Y. Malhotra, “Developing a framework for analyzing IS outsourcing.,” Inf. Manag., vol. 37, no. 6, pp. 323–334, 2000.

      [12] Kementerian Kewangan Malaysia, Surat Pekeliling Perbendaharaan Bil . 3 Tahun 2013, vol. 1, no. 18. 2013.

      [13] Ishak Yussof, Rahmah Ismail, and Zulkifly Osman, “Workers’ competency, performance and competitiveness in Malaysia's private education sector,” J. Ekon. Malaysia, vol. 45, no. 1, pp. 61–70, 2011.

      [14] Azrilah Abdul Aziz, “Information Professionals’ Competency Model for Public Sector,” Universiti Teknologi MARA, 2009.

      [15] Project Management Institute, A Guide to the Project Management Body of Knowledge, Fourth Edi. 2008.

      [16] D. Baccarini, “The logical framework method for defining project success,” Proj. Manag. J., vol. 30, no. 4, pp. 25–32, 1999.

      [17] B. Kitchenham and S. Charters, “Guidelines for performing Systematic Literature Reviews in Software Engineering,” Engineering, vol. 2, p. 1051, 2007.

      [18] C. Okoli and K. Schabram, “A Guide to Conducting a Systematic Literature Review of Information Systems Research,” Work. Pap. Inf. Syst., vol. 10, no. 26, pp. 1–51, 2010.

      [19] M. Petticrew and H. Roberts, Systematic Reviews in the Social Sciences. 2006.

      [20] A. Fink, Conducting Research Literature Reviews : From Paper to the Internet. Sage Publications, Inc, 2005.

      [21] Fiza Abdul Rahim, Zuraini Ismail, and G. N. Samy, “Information privacy concerns in electronic healthcare records: A systematic literature review,” 2013 Int. Conf. Res. Innov. Inf. Syst., vol. 2013, pp. 504–509, 2013.

      [22] B. M. Bass, Leadership and Performance Beyond Expectations. Free Press, 1985.

      [23] United Kingdom Civil Service Human Resources, Civil Service Competency Framework 2012-2017F. 2012.

      [24] T. A. Mau, “Leadership competencies for a global public service,” Int. Rev. Adm. Sci., vol. 0, no. 0, pp. 1–20, 2015.

      [25] F. T. Berssaneti and M. M. Carvalho, “Identification of variables that impact project success in Brazilian companies,” Int. J. Proj. Manag., vol. 33, no. 3, pp. 638–649, 2015.

      [26] P. Leisink, “Competency-Based Management in The National Government of The Netherlands,” Public Manag. Inst., pp. 1–16, 2010.

      [27] R. Tassabehji and A. Moorhouse, “The changing role of procurement: Developing professional effectiveness,” J. Purch. Supply Manag., vol. 14, no. 1, pp. 55–68, 2008.

      [28] S. Y. Ho and K. Frampton, “A Competency Model for the Information Technology Workforce: Implications for Training and Selection.,” Commun. Assoc. Inf. Syst., vol. 27, pp. 63–80, 2010.

      [29] R. Sebastian and B. Davison, “The Root Causes of Contract Administration Problems,” J. Public Procure., vol. 11, no. 2, pp. 171–189, 2011.

      [30] D. H. Stevenson and J. A. Starkweather, “PM critical competency index: IT execs prefer soft skills,” Int. J. Proj. Manag., vol. 28, no. 7, pp. 663–671, 2010.

      [31] E. M. Howsawi, D. Eager, and R. Bagia, “Understanding project success: The four-level project success framework,” IEEE Int. Conf. Ind. Eng. Eng. Manag., pp. 620–624, 2011.

      [32] M. El-Saboni, G. Aouad, and A. Sabouni, “Electronic communication systems effects on the success of construction projects in United Arab Emirates,” Adv. Eng. Informatics, vol. 23, no. 1, pp. 130–138, 2009.

      [33] G. Thomas and W. Fernández, “Success in IT projects: A matter of definition?,” Int. J. Proj. Manag., vol. 26, no. 7, pp. 733–742, 2008.

      [34] V. R. Montequin, S. Cousillas, F. Ortega, and J. Villanueva, “Analysis of the Success Factors and Failure Causes in Information & Communication Technology (ICT) Projects in Spain,” Procedia Technol., vol. 16, pp. 992–999, 2014.

      [35] M. A. Imtiaz, A. S. Al-Mudhary, M. T. Mirhashemi, and R. Ibrahim, “Critical success factors in information technology projects,” Int. J. Soc. Hum. Sci. Eng., vol. 7, no. 12, pp. 1913–1917, 2013.

      [36] D. F. Ofori, “Project Management Practices and Critical Success Factors–A Developing Country Perspective,” Int. J. Bus. Manag., vol. 8, no. 21, pp. 14–32, 2013.

      [37] B. Neverauskas, L. Bakinaite, and E. Meiliene, “Contemporary Approach To the Possibility of Project ’ S Success Increase,” Econ. Manag., vol. 18, no. 4, pp. 829–837, 2013.

      [38] M. Monteiro de Carvalho, An investigation of the role of communication in IT projects, vol. 34, no. 1. 2013.

      [39] D. K. Ahadzie, D. G. Proverbs, and P. O. Olomolaiye, “Critical success criteria for mass house building projects in developing countries,” Int. J. Proj. Manag., vol. 26, no. 6, pp. 675–687, 2008.

      [40] G. P. Sudhakar, “A model of critical success factors for software projects,” J. Enterp. Inf. Manag., vol. 25, no. 6, pp. 537–558, 2012.

      [41] R. Joslin and R. Müller, “Relationships between a project management methodology and project success in different project governance contexts,” Int. J. Proj. Manag., vol. 33, no. 6, pp. 1377–1392, 2015.

      [42] J. Varajão, C. Dominguez, P. Ribeiro, and A. Paiva, “Critical Success Aspects in Project Management : Similarities and Differences Between the Construction and the Software Industry,” Tech. Gaz., vol. 21, no. 3, pp. 583–589, 2014.

      [43] J. Van Duren, A. Dorée, and H. Voordijk, “Perceptions of success in performance-based procurement,” Constr. Innov., vol. 15, no. 1, pp. 107–128, 2015.

      [44] Siffat Ullah Khan, Mahmood Niazi, and Rashid Ahmad, “Factors influencing clients in the selection of offshore software outsourcing vendors: An exploratory study using a systematic literature review,” J. Syst. Softw., vol. 53, no. 7, pp. 693–706, 2011.

      [45] C. A. Weber, J. R. Current, and W. C. Benton, “Vendor selection criteria and methods,” Eur. J. Oper. Res., vol. 50, no. 1, pp. 2–18, 1991.

      [46] M.-H. Shu and H.-C. Wu, “Quality-based supplier selection and evaluation using fuzzy data,” Comput. Ind. Eng., vol. 57, no. 3, pp. 1072–1079, 2009.

      [47] K. R. Cressman, “Controlling the cost of materials,” in The Engineer’s Cost Handbook: Tools for Managing Project Costs, R. E. Westney, Ed. New York, NY: Marcell-Dekkar, 1997, pp. 527–552.

      [48] D. J. Watt, B. Kayis, and K. Willey, “The relative importance of tender evaluation and contractor selection criteria,” Int. J. Proj. Manag., vol. 28, no. 1, pp. 51–60, 2010.

      [49] G. W. Dickson, “An analysis of vendor selection systems and decisions,” An Anal. Vend. Sel. Syst. Decis., vol. 2, no. 12, 1966.

      [50] C. Elanchezhian, B. V. Ramnath, and R. Kesavan, “Vendor Evaluation Using Multi Criteria Decision Making Technique,” Int. J. Comput. Appl. IJCA, vol. 5, no. 9, pp. 4–9, 2010.

      [51] C. Ferhan and D. Bayraktar, “An integrated approach for supplier selection,” Logist. Inf. Manag., vol. 16, no. 6, pp. 395–400, 2003.

      [52] L. M. Ellram, “The supplier selection decision in strategic partnerships,” J. Purch. Mater. Manag., vol. 26, no. 4, pp. 8–14, 1990.

      [53] W. S. Hui, Radiah Othman, Normah Hj Omar, Rashidah Abdul Rahman, and Nurul Husna Haron, “Procurement issues in Malaysia,” Int. J. Public Sect. Manag., vol. 24, no. 6, pp. 567–593, 2011.

      [54] H.-S. Han, J.-N. Lee, J. U. Chun, and Y.-W. Seo, “Complementarity between client and vendor IT capabilities: An empirical investigation in IT outsourcing projects,” Decis. Support Syst., vol. 55, no. 3, pp. 777–791, 2013.

      [55] C. Santos, V. Santos, A. Tavares, and J. Varajão, “Project Management Success in Health – The Need of Additional Research in Public Health Projects,” Procedia Technol., vol. 16, pp. 1080–1085, 2014.


 

View

Download

Article ID: 18733
 
DOI: 10.14419/ijet.v7i3.20.18733




Copyright © 2012-2015 Science Publishing Corporation Inc. All rights reserved.