Communication and Service Quality in Public Sector: an Ethnographic Study of a State Court of Justice in Jakarta

  • Authors

    • Aan Widodo
    • Dadang Rahmat Hidayat
    • Anter Venus
    • Sigid Suseno
    https://doi.org/10.14419/ijet.v7i3.25.17553
  • ethnography, district court, communication, service.
  • The purpose of this study is to describe the ethnography of a district court in Jakarta in terms of communication and service quality. This study was conducted to answer two basic questions: how is communication applied in a district court and how is the quality of service in a district court in Jakarta. This research uses qualitative method with ethnographical approach. Researchers conduct in-depth interviews, participant observation, and documents. The results of this study indicate that the communication and quality of services implemented do not meet the Minimum Standards of Judicial Services.

     

     

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  • How to Cite

    Widodo, A., Rahmat Hidayat, D., Venus, A., & Suseno, S. (2018). Communication and Service Quality in Public Sector: an Ethnographic Study of a State Court of Justice in Jakarta. International Journal of Engineering & Technology, 7(3.25), 235-240. https://doi.org/10.14419/ijet.v7i3.25.17553