How Important is Commercial Record Centre to the Information Industry in Malaysia?


  • Wan Farah Azizzat Wan Nasrudin
  • Saiful Farik Mat Yatin
  • Mohd Shafarin Shaari
  • Siti Nuruain Abu
  • Wan Nurhidayah Wan Mohd Hatta
  • Nurussobah Hussin
  • Mohd Zairul Masron





Commercial Records Centers, information industry, off-site storage, records management outsourcing


Commercial Records Centers (CRC), a potential business in records management services offer lot of opportunities for those who aware of the advantages. This is a good opportunity arise at the center of entrepreneur aspirations with economic and social conditions to create a new service, either in an existing market or a new one. Efficient administration of an organization and a good business are amongst the reflects of a great records management. Records management are one of the essentials instrument to smoothen administration process, providing data to plan and making decision, also a proof of transaction and existence.  Being an expert in business for any period of time, one will know that the archiving of business records’ is the most important thing. This article will discuss the potential of CRC, clarifying the strategy of marketing and the challenges face by this information industry in Malaysia




[1] Natasha Rawley (2014). What to Look for in a Commercial Record Centre retrieved Jun 1, 2017 from

[2] Dykeman, John (1997) It’s Time for Another Look at Commercial Record Centers. Managing Office Technology; Sep 1997.

[3] Micheal Sullivan (2012). 5 Benefits of Offsite Commercial Records Storage retrieved May 15, 2017 from

[4] Saiful Farik Mat Yatin, Mohd Zairul Masron, Nurussobah Hussin, Hasnah Shuhaimi, Mohd Razilan Ab Kadir & Yap Bee Wah (2017). Graduate employability and entrepreneurship in records management: Unexplored potential business in Commercial Records Center. Journal of Informatics and Mathematical Sciences, Vol. 9(2), pp.

[5] Saiful Farik Mat Yatin, Hasnah Shuhaimi & Aszunarni Ayob (2017). Information entrepreneur (Infopreneur): education for economic growth. Paper presented at Oxford Education Research Symposium (Fall Symposium), 7-9 December 2016 at St. Cross College, Oxford

[6] Mohammad Azhan Abdul Aziz & Saiful Farik Mat Yatin (2015). A Conceptual Paper on Customer Satisfaction Toward Commercial Records Center Services. Australian Journal of Basic and Applied Science. 8(23) Special 2014, p.67-74.

[7] Scott Bidwell (2008). The Four Pillar of Commercial Records Centers: Expanding Self- Storage Services retrieved from

[8] Michael Baker (2008). The Strategic Marketing Plan Audit. The Marketing Book Fifth Edition retrieved from

[9] Homburg, Christian; Kuester, Sabine & Krohmer, Harley (2009): Marketing Management – A Contemporary Perspective (1st ed.), London.

[10] Dube Adock (2013) Marketing Commercial Records Centres in Zimbabwe: The Success Story of Archive- It Services retrieved from

View Full Article: