The Effect of Electronic Recordkeeping Implementation in Information Intensive Agency

  • Authors

    • Nurzeelawati Norolazmi
    • Saiful Farik Mat Yatin
    • Irwan Kamaruddin Abd Kadir
    • Mohd Ridwan Seman Kamarulzaman
    • Nurussobah Hussin
    • Nur Atiqaf Mahathir
    • Noor oyahirah Mohamad Mobin
  • Electronic Record, Records Management, Audit, Good Governance, Risk Management
  • An Electronic Records Management System (ERMS) is a computer-based program that sets up for the retrieval process of the records that stored in the system.  This aim of the study was to investigate the effect of Electronic Recordkeeping implementation in Information Intensive Agency.  The objectives were to determine whether there is a policy in electronic recordkeeping in this agency, to identify whether staff at this agency has skills or knowledge in electronic recordkeeping and to identify the challenges facing the implementation of electronic recordkeeping in this agency.  A case study research method will be adopted to ensure greater reliability of data.  Data will be collected from 40 staff using questionnaires and interview, in order to respond to the above objectives.  Quantitative approaches will be used to analyze, present and interpret data and also supported by some interview from the expert. 



  • References

    1. [1] Ellis, TJ. & Levy, Y. A framework of problem-based research: A guide for novice researchers. Informing Science: International Journal of an Emerging Transdiscipline. 2008;11: 17–33. ISSN 1547-9684.

      [2] Umi Asma’ Mokhtar. & Zawiyah Mohammad Yusof. Electronic records management in the Malaysian public sector: the existence of policy. Record Management Journal. 2009;19(3):231-244.

      [3] Kyobe, M. E., Molai, P. & Salie, T. Investigating electronic records management and compliance with regulatory requirements in a South African university. South Africn Journal of Information Mangement. 2009;11(1):1-15.

      [4] Rusnah Johare. & Mohamad Noorman Masrek. Malaysian archival heritage at risk? Library Review. 2011;60(8):685-711.

      [5] Harries, S. Managing records, making knowledge and good governance. Records Management Journal. 2009;19(1):16-25.

      [6] Duranti, L. Concepts and principles for the management of electronic records, or records management theory is archival diplomatics. Records Management Journal. 2010;20(1):78-95.

      [7] Asogwa, B. E. Electronic government as a paradigm shift for efficient public services. Library Hi Tech. 2013;31(1):141-159.

      [8] Henriksen, H. Z., & Andersen, K. V. Electronic records management systems implementation in the Pakistani local government. Records Management Journal, 2008;18(1):40-52.

      [9] Fink, A. Conducting research literature reviews: from paper to the Internet: 4th ed. Los Angeles: SAGE Publications;2014.

      [10] Rallis, H. M.2006. Guidelines for writing a literature review. Retrieved December 12, 2016, from

      [11] The National Archives of Scotland.2013. Electronic records management systems. Retrieved December 12, 2016 from

      [12] U.S. National Archives and Records Administration.2016. Electronic recordkeeping. Retrieved January 10, 2017, from

      [13] The University of New South Wales Australia.2016. Electronic recordkeeping. Retrieved December 12, 2016 from

      [14] Deken, J. M. 2000. Electronic recordkeeping: An introduction. Retrieved December 12, 2016, from

      [15] Marutha, N. S. & Ngulube, P. Electronic recrods management in the public health sector of the Limpopo province in South Africa. Journal of the South African Society of Archivists. 2012;45:39-67.

      [16] Raas, U. Electronic recordkeeping – more than electronic document management. Record Management Journal. 1999;9(2):117-129.

      [17] Johnston, G. P. & Bowen, D. V. The benefits of electronic records management systems: general review of published and some unpublished cases. Record Management Journal. 2005;15(3):131-140.

      [18] Queensland State Archives.2010. Guideline for the planning of an electronic document and records management systems (dDRMS). Retrieved April 12, 2017 from

      [19] Government Records Service.2011. Good records management practices. Retrieved December 12, 2016 from

      [20] State of Florida.2010. Electronic records and records management practices. Retrieved December 12, 2016 from

      [21] Thurston, A., Roper, M. & Millar, L. Managing electronic records. International Records Management Trust. Version 1, IRMT, London;1999.

      [22] Ray, Louise & Haunton, Melinda. Management Skills for Archivists and Records Managers. United Kingdom: Facet Publishing; 2017.

      [23] Aliza Ismail & Adnan Jamaludin. Towards establishing a framework for managing trusted records in the electronic environment. Records Management Journal. 2009;19(2):135-146.

      [24] International Council of Archives.2008. Module 2 Guidelines and funtional requirements for electronic records management systems. Retrieved April 12, 2017 from

      [25] National Archives of Australia.2016. ISO 16175 Principles and functional requirements for records in electronic office environment. Retrieved April 12, 2017 from

      [26] Manchester University.2010. Faculty of humanities skills website. Retrieved May 13, 2017 from

  • Downloads

  • How to Cite

    Norolazmi, N., Farik Mat Yatin, S., Kamaruddin Abd Kadir, I., Ridwan Seman Kamarulzaman, M., Hussin, N., Atiqaf Mahathir, N., & oyahirah Mohamad Mobin, N. (2018). The Effect of Electronic Recordkeeping Implementation in Information Intensive Agency. International Journal of Engineering & Technology, 7(3.7), 100-103.