The Process of Working with Claims in The Quality Management System of An Enterprise of The Radio-Electronic Industry.
About this article
DOI:
https://doi.org/10.14419/ijet.v7i4.36.23313Keywords:
quality management system, complaint, process.Abstract
The article is devoted to the requirements of the quality standard GOST R ISO 9001-2015 to work with claims in the radio electronic industry. Reclamation management as a quality management system process is the key to a successful transition to the new version of GOST R ISO 9001-2015. The main stages of the complaint handling process and the indicators for evaluating its effectiveness have been determined.
References
M.A. Nazarenko, I.A. Baranova, T.V. Khronusova, The Limit of the Effectiveness of Claims Satisfaction on the Example of Enterprises of the Radio-Electronic Industry, Quality Management Methods, 2017. - No. 6. P. 48-52.
M.A. Nazarenko, I.A. Baranova, T.V. Chronusova, Modern modeling of reclamation processes, Quality Management Methods, 2017. No. 5. P. 40-44.
Kudzh S.A., Kochetkova L.N., Nazarenko M.A. The philosophy of quality management.Russian Technological Journal, 2015. 4 (1), P. 1-8.
Baranova I.A., Nazarenko M.A. Managing customer satisfaction as a way to reduce the level of claims for products // Problems of scientific thought. - 2017. - V. 10, № -1. - p. 20–23.
Nazarenko, MA Big data in the standardization of product quality assessment // Standards and quality. 2016. No. 12. P. 40-44.
View more references (5)
Alyabyeva T.A., Antonova I.I., Baranova I.A. Classification of the causes of claims // News of Science and Education. 2017. Vol. 6. No. 4. P. 040-043.
Makarova I.V., Nazarenko M.A. Localization of the information flow of claims and complaints when using CALS technologies // Problems of scientific thought. - 2017. - V. 10, № -2. - p. 25-28.
Nazarenko, MA Evaluation of product quality with the help of big data - the requirement of the time // Standards and quality. 2016. No. 7. P. 93-97.
Filippov A., Nazarenko M. Osterwalder’sBusines Model Canvas Evolution In Scopus // News of Science and Education. 2018. T. 8. No. -1. S. 003-006.
Nazarenko M.A., Khronusova T.V. Big Data in Modern Higher Education. Benefits and Criticism // Proceedings of the 2017 International Conference “Quality Management, Transport and Information Security, Information Technologies”, IT and QM and IS, 2017, 8085914, p. 676-679.