Developing Public Sector Talent Through Coaching and Mentoring: A Case Study of Competency and Performance Development at The Audit Board of The Republic of Indonesia
-
https://doi.org/10.14419/eq0t7r50
Received date: September 2, 2025
Accepted date: October 25, 2025
Published date: November 12, 2025
-
Merit System; Competency Development; Performance Dialogue; Coaching; Mentoring; Performance Management; BPK -
Abstract
This article examines the implementation of coaching and mentoring as part of competency development in the Indonesian public sector, with a focus on implementation at the Audit Board of the Republic of Indonesia (BPK). Based on the implementation of a merit system policy, this study highlights how coaching and mentoring play a role in addressing competency gaps and driving performance improvement. Through a qualitative case study approach, data were collected from policy documents, in-depth interviews with key actors, and direct observations of the object of study. The findings indicate that coaching and mentoring practices have been implemented but have not yet been fully institutionalized. The integration of performance dialogues employing coaching techniques, continuous feedback, and structured mentoring emerges as a key driver for the sustainable development of public sector talent. This article proposes a merit system-based talent development model that simultaneously links social learning with performance development.
-
References
- Almagrashi, A., Mujalli, A., Khan, T., & others. (2023). Factors determining internal auditors’ behavioral intention to use computer-assisted audit-ing techniques: An extension of the UTAUT model and an empirical study. Future Business Journal, 9, 74. https://doi.org/10.1186/s43093-023-00231-2.
- Alzen, J. L., Burkhardt, A., Diaz-Bilello, E., & others. (2021). Academic coaching and its relationship to student performance, retention, and credit completion. Innovations in Higher Education, 46, 539–563. https://doi.org/10.1007/s10755-021-09554-w.
- Balinda, J. (2024). The Impact of Mentorship Programs on Career Advancement and Satisfaction. International Journal of Human Resource, 1(1), 36 –. Retrieved from https://forthworthjournals.org/journals/index.php/IJHR/article/view/79.
- Blom, A.B.C. and Curșeu, P.L. (2025). Coaching Ethical Values: An Empirical Investigation in Mentoring Dyads. Administrative Sciences, 15(3), p.90. https://doi.org/10.3390/admsci15030090.
- Boufounou, P., Eriotis, N., Kounadeas, T., Argyropoulos, P., & Poulopoulos, J. (2024). Enhancing internal control mechanisms in local government organizations: A crucial step towards mitigating corruption and ensuring economic development. Economies, 12(4), 78. https://doi.org/10.3390/economies12040078.
- Bracken, D. W., Timmreck, C. W., & Church, A. H. (2001). The Handbook of Multisource Feedback. San Francisco: Jossey-Bass.
- Conombo, B., Guertin, J. R., Hoch, J. S., & colleagues. (2024). Implementation of an audit and feedback module targeting low-value clinical prac-tices in a provincial trauma quality assurance program: A cost-effectiveness study. BMC Health Services Research, 24, 479. https://doi.org/10.1186/s12913-024-10969-2.
- Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 4th ed. Thousand Oaks: SAGE.
- Dahlström, C., Lapuente, V. and Teorell, J. (2012). The Merit of Meritocratization: Politics, Bureaucracy, and the Institutional Deterrents of Cor-ruption. Political Research Quarterly, 65(3), pp.656-668. https://doi.org/10.1177/1065912911408109.
- Domingues, A. R., Yakar-Pritchard, G., Mazhar, M. U., Siena, F. L., & Bull, R. (2025). The impact of project-based learning on student knowledge exchange for sustainability: The case for university–business collaborations. Higher Education Quarterly, 79(3), e70029. https://doi.org/10.1111/hequ.70029.
- Fauzian, N. R., Prasojo, E., Muslim, M. A., & Wangsaatmaja, S. (2024). Aiming for Tomorrow: Breakthrough Strategies in Public Sector Talent Management. Journal Borneo Administrator, 20(3), 201–216. https://doi.org/10.24258/jba.v20i3.1419.
- Ghedabna, L., Ghedabna, R., Imtiaz, Q., Faheem, M. A., Alkhayyat, A., & Hosen, M. S. (2024). Artificial intelligence in human resource manage-ment: Revolutionizing recruitment, performance, and employee development. Nanotechnology Perceptions, 20(S10), 52–68. https://doi.org/10.62441/nano-ntp.v20iS10.6.
- Hawkins, P. (2012). Creating a Coaching Culture. Maidenhead: McGraw-Hill Education.
- Hidayat, D. S., & Sensuse, D. I. (2022). Knowledge management model for smart campus in Indonesia. Data, 7(1), 7. https://doi.org/10.3390/data7010007.
- Jayakumar, S., Sounderajah, V., Normahani, P., et al. (2022). Quality assessment standards in artificial intelligence diagnostic accuracy systematic reviews: A meta-research study. npj Digital Medicine, 5, 11. https://doi.org/10.1038/s41746-021-00544-y.
- Lombardo, M.M. and Eichinger, R.W. (1996). The Career Architect Development Planner. 1st ed. Minneapolis: Lominger Ltd.
- McQuillin, S. D., Hagler, M. A., Werntz, A., & Rhodes, J. E. (2021). Paraprofessional youth mentoring: A framework for integrating youth mentor-ing with helping institutions and professions. American Journal of Community Psychology, 69(1–2), 201–220. https://doi.org/10.1002/ajcp.12546.
- Masango, M. (2021). The Significance of Mentorship in Supporting Career Advancement for Women in the Public Sector. Heliyon, 7(9), e07864. https://doi.org/10.1016/j.heliyon.2021.e07864.
- Masih, J., et al. (2025). What is Known About Development-Oriented Performance Management Practices: A Scoping Review. Human Resource Development Quarterly. https://doi.org/10.1002/hrdq.21467.
- Neupane, R. (2015). Effects of Coaching and Mentoring on Employee Performance in the UK Hotel Industry. International Journal of Social Sci-ences and Management, 2(2), pp.123–138. https://doi.org/10.3126/ijssm.v2i2.12323.
- Minister of Administrative and Bureaucratic Reform Regulation No. 6 of 2022 concerning ASN Employee Performance Management.
- O'Kane, P., McCracken, M., & Brown, T. (2023). Reframing the performance management system: A conversations perspective. Personnel Review, 52(5), 1579–1596. https://doi.org/10.1108/PR-07-2021-0492.
- Pemsel, S., & Söderlund, J. (2024). Knowledge entrainment in large-scale transformation projects: The evidence-based strategy and the innovation-based strategy. Project Management Journal, 55(5). https://doi.org/10.1177/87569728241239271.
- Rumasukun, M. R. (2024). Developing auditor competencies through continuous training and education. Golden Ratio of Auditing Research, 4(1). https://doi.org/10.52970/grar.v4i1.384.
- Sabatier, P.A. and Mazmanian, D. (1980). The Implementation of Public Policy: A Framework of Analysis. Policy Studies Journal, 8(4), pp.538–560. https://doi.org/10.1111/j.1541-0072.1980.tb01266.x.
- Thornton, G.C. and Rupp, D.E. (2006). Assessment Centers in Human Resource Management. Mahwah: Lawrence Erlbaum. https://doi.org/10.4324/9781410617170.
- Toni, M., Mehta, A. K., Aradhya, G. B., Mohit, M., Chandel, P. S., Kamalakkannan, M. K., & Selvakumar, P. (2025). Mentoring and coaching in staff development. In Innovative approaches to staff development in transnational higher education (p. 26). University of Nizwa Press. https://doi.org/10.4018/979-8-3693-9102-0.ch001.
- Whitmore, J. (1992). Coaching for Performance. London: Nicholas Brealey Publishing.
- Woodard, C. (2000). Merit System Principles: Keys to Effective Human Capital Management. Public Personnel Management, 29(3), pp.381–394.
- Vuong, T.D.N. and Nguyen, L.T. (2022). The Key Strategies for Measuring Employee Performance in Companies: A Systematic Review. Sustaina-bility, 14(21), 14017. https://doi.org/10.3390/su142114017.
-
Downloads
-
How to Cite
Anindita, D. Y., Hakim, A., Hayat, A., & Nurani, F. (2025). Developing Public Sector Talent Through Coaching and Mentoring: A Case Study of Competency and Performance Development at The Audit Board of The Republic of Indonesia. International Journal of Accounting and Economics Studies, 12(7), 397-403. https://doi.org/10.14419/eq0t7r50
