The Performance Puzzle: Unlocking Public Sector Excellence in Thailand's Administrative Reform

  • Authors

    • Anran Zhang Valaya Alongkorn Rajabhat University Under the Royal Patronage, Pathum Thani Province, 13180, Thailand
    • Haoyu Ma Valaya Alongkorn Rajabhat University Under the Royal Patronage, Pathum Thani Province, 13180, Thailand
    • Shuo Zhao Shenyang City University, Sujiatun District, Shenyang, 110112, China
    • Pengjun Qian Valaya Alongkorn Rajabhat University Under the Royal Patronage, Pathum Thani Province, 13180, Thailand
    • Jianwu Chen Valaya Alongkorn Rajabhat University Under the Royal Patronage, Pathum Thani Province, 13180, Thailand
    https://doi.org/10.14419/bgcnme10

    Received date: August 20, 2025

    Accepted date: September 4, 2025

    Published date: September 17, 2025

  • Work-related factors, public sector performance, job satisfaction, public sector management, and organizational commitment

  • Abstract

    Job satisfaction and organizational commitment are factors that mediate this relationship. Drawing on a sample of 452 employees from central administrative units, the study uses Social Exchange Theory and the Job Demands-Resources model to explore these processes. The results suggest that work factors are an important predictor of job performance. The results revealed that work-related factors significantly and heavily influence job performance. Job satisfaction and organizational commitment completely mediated the effect here. In relation to the study variables, of the work-related factors, leadership and work environment, particularly, could explain to a greater extent. The results contribute some theoretical and practical implications for public sector performance in Thailand.

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    Zhang , A. ., Ma , H. ., Zhao , S. ., Qian , P. ., & Chen , J. . (2025). The Performance Puzzle: Unlocking Public Sector Excellence in Thailand’s Administrative Reform. International Journal of Accounting and Economics Studies, 12(5), 719-730. https://doi.org/10.14419/bgcnme10