The Role of E-Government Innovation in Enhancing Public Service Performance and Strengthening Transparent ‎Governance

  • Authors

    • Gede Wirata Universitas Ngurah Rai, Indonesia
    • Mohamad Sigit Gunawan Universitas Swadaya Gunungjati Cirebon, Indonesia
    • Loso Judijanto IPOSS Jakarta, Indonesia
    • Amândio de Araújo Sarmento Universidade Nacional Timor Lorosae-UNTL
    • Arkanudin Rizki Permono Universitas Siliwangi, Indonesia
    https://doi.org/10.14419/zxpzp606

    Received date: July 24, 2025

    Accepted date: September 4, 2025

    Published date: October 19, 2025

  • E-Government; Public Service Performance; Transparent Governance; Digital Inclusion; Cybersecurity; Citizen Engagement; Governance ‎Transparency.

  • Abstract

    This study investigates the role of e-government innovation in enhancing public service performance and strengthening transparent ‎governance. Through a comprehensive literature review, the research explores how digital platforms improve service delivery, reduce ‎bureaucratic delays, and foster greater citizen engagement. The findings reveal that e-government systems significantly enhance the ‎efficiency and accessibility of public services, as demonstrated by faster processing times and increased citizen satisfaction in countries such ‎as Estonia and South Korea. Moreover, the research highlights the positive impact of e-government on governance transparency, where real-time data sharing and open government initiatives have improved public trust and reduced corruption. However, challenges such as ‎inadequate infrastructure, limited digital literacy, and data privacy concerns pose significant barriers to the successful implementation of e-government, particularly in developing countries. The study underscores the importance of digital inclusion and robust cybersecurity ‎measures to ensure that all citizens benefit equally from e-government systems. The findings contribute to the growing body of knowledge ‎on e-government by offering valuable insights into its role in enhancing public service performance and transparency. Future research ‎should focus on the long-term sustainability of e-government, the integration of emerging technologies like artificial intelligence and ‎blockchain, and the overcoming of barriers in resource-constrained environments‎.

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  • How to Cite

    Wirata, G. ., Gunawan, M. S. ., Judijanto, L. ., Sarmento, A. de A. ., & Permono , A. R. . (2025). The Role of E-Government Innovation in Enhancing Public Service Performance and Strengthening Transparent ‎Governance. International Journal of Accounting and Economics Studies, 12(6), 710-717. https://doi.org/10.14419/zxpzp606