Financial Inclusion As A Tool for Citizen Upliftment: Development of A Measurement Model Based on Citizen Perception

  • Authors

    • Dr. S. Shankar Kumar Assistant Professor, Faculty of Management, SRM Institute of Science and Technology, Vadapalani Campus, Chennai, Tamil Nadu, ‎India
    • Dr. G. Chandramowleeswaran Associate Professor, Department of Business Administration, Vel Tech Rangarajan Dr. Sagunthala R&D Institute of Science and ‎Technology, Chennai, Tamil Nadu, India
    • Dr. K A Harish Associate Professor, Vel Tech Multi Tech Dr Rangarajan Dr Sagunthala Engineering College, Chennai, Tamil Nadu, India
    • Dr. D Venkatesan Assistant Professor, Department of Commerce, SRM Institute of Science and Technology, Vadapalani Campus, Chennai, Tamil Nadu, ‎India
    • Dr T Shalini Rani Assistant Professor, Department of Corporate Secretaryship, Queen Mary’s College, Chennai, Tamil Nadu, India‎
    https://doi.org/10.14419/4qqpxn68

    Received date: July 24, 2025

    Accepted date: September 14, 2025

    Published date: September 22, 2025

  • Awareness; Citizen Upliftment; Financial Inclusion; Financial Services

  • Abstract

    Financial inclusion is a key aspect for social inclusion and inclusive growth for citizen upliftment. Effective financial inclusion is important ‎for enhancing the involvement and access to financial services. Inclusive finance is necessary for effective, reliable, and cost-effective ‎payments towards financial services. The current study aims to determine factors and to develop a financial inclusion measurement scale for ‎citizen upliftment. The current study is a descriptive research with data collected from 405 responses by using non-probability convenience ‎sampling. The data was collected using structured questionnaires with a Likert five-point rating scale and Dichotomous questions. The results revealed 6 prominent factors under financial inclusion, which were Awareness, Access and Usage, Challenges, Impact, Causes, and ‎effectiveness of financial inclusion. The multiple regression model yielded an R Square value of 0.695, explaining 69.5% of the variance. ‎This indicates that the Challenges, Impact, and Causes of Financial Exclusion variables have a significant impact on the output variable, which ‎is the Effectiveness of Financial Inclusion. The provision of the Financial Inclusion Measurement Scale satisfies the promise of generalising the ‎study findings to the stakeholders of the country. The established framework offers ideas and methodology to the appropriate government, ‎civil society, and stakeholders, adding to the insights of the financial inclusion projects.

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    Kumar , D. S. S., Chandramowleeswaran , D. G. ., Harish, D. K. A. ., Venkatesan, D. D. ., & Rani, D. T. S. . (2025). Financial Inclusion As A Tool for Citizen Upliftment: Development of A Measurement Model Based on Citizen Perception. International Journal of Accounting and Economics Studies, 12(5), 876-884. https://doi.org/10.14419/4qqpxn68