Digital Tax Policies and The Tax Gap in The Informal Sector in ‎Southwest, Nigeria

  • Authors

    • Gbenga Olanrewaju Akinboboye Department of Accounting, College of Social and Management Sciences,‎ Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria https://orcid.org/0009-0003-3937-7235
    • Muyiwa Emmanuel Dagunduro Department of Accounting, College of Social and Management Sciences,‎ Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria
    • Muideen Adeseye Awodiran Department of Accounting, College of Social and Management Sciences,‎ Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria
    • Taiwo Hossein Babalola Department of Accounting, College of Social and Management Sciences,‎ Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria
    • Oluwatayo Olugbenga Ifelola Department of Accounting, College of Social and Management Sciences,‎ Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria
    • Oghenetanure Jane-Marie Akpotu Department of Accounting, College of Social and Management Sciences,‎ Afe Babalola University, Ado-Ekiti, Ekiti State, Nigeria
    https://doi.org/10.14419/1s75af60

    Received date: July 22, 2025

    Accepted date: October 7, 2025

    Published date: November 9, 2025

  • Digital Tax Policies; Tax Promax; Electronic Tax System; Digital Tax Reporting; Tax Gap
  • Abstract

    Globally, the tax gap remains a pressing challenge for many economies, particularly within the ‎informal sector, where compliance levels are traditionally low and monitoring is difficult. ‎Considering this, this study examined the effect of digital tax policies on the tax gap within the ‎informal sector of Southwest Nigeria, focusing on three key constructs: digital tax reporting, ‎electronic tax systems, and Tax ProMax. The study adopted a survey research design targeting ‎‎3,145 Federal Inland Revenue Service (FIRS) tax officers across the South-West states of ‎Nigeria and 200 micro and small business operators in Lagos, given their central role in tax ‎administration and informal sector compliance. A sample of 342 tax officers was proportionately ‎selected across states using the Krejcie and Morgan formula, while 200 questionnaires were ‎purposively distributed to informal operators, yielding 146 valid responses and bringing the total ‎sample to 488. Data were collected through a structured questionnaire. Using partial least squares ‎structural equation modelling, the findings revealed that both digital tax reporting and Tax ‎ProMax had significant positive effects on reducing the tax gap, while the electronic tax system ‎had a positive but insignificant impact. The results showed that technologies that enhance ‎monitoring, enforcement, and transparency are more effective in addressing compliance issues ‎within the informal sector. The study concluded that digital tax policies are critical instruments ‎for addressing the persistent tax gap in Nigeria’s informal sector. Based on these findings, this ‎study recommends that policymakers should strengthen the adoption of digital tax reporting ‎platforms by enhancing accessibility, reliability, and security‎.

  • References

    1. Abdulkadir, U., & Alabede, J. (2022). Electronic tax administration and taxpayers' compliance attitude in Nigerian Northeast Region: Empirical evidence from Taraba State. TSU-International Journal of Accounting and Finance, 1(3), 27-45. https://doi.org/10.56472/25835238/IRJEMS-V2I4P131.
    2. Adams, M., & Baseka, S. (2023). Adoption of digital technologies and their impact on tax compliance: An analysis of e-commerce trends. Interna-tional Journal of Taxation and Finance, 15(2), 78-92.
    3. Adegbi, F. F., Enerson, J., & Olaoye, S. A. (2022). An empirical investigation into the relationship between the electronic tax management system and tax revenue collection efficiency in selected states in Southwest, Nigeria. International Journal of Accounting Research, 7(1), 43-53.
    4. Adejuwon, J. A., & Olasunkanmi, F. O. (2023). Tax digitalization and problem of revenue collection in Nigeria. International Research Journal of Economics and Management Studies (IRJEMS), 2(4), 271-284. https://doi.org/10.56472/25835238/IRJEMS-V2I4P131.
    5. Adekoya, A. A., Olaoye, A. S., & Lawal, A. B. (2020). Informal sector and tax compliance in Nigeria: Challenges and opportunities. International Journal of Emerging Trends in Social Sciences, 8(2), 57–69. https://doi.org/10.20448/2001.82.57.69.
    6. Adekoya, A. A., Olaoye, C. O., & Lawal, A. F. (2019). Tax compliance in the informal sector in Nigeria: Challenges and prospects. Journal of Ac-counting and Taxation, 11(4), 57-65.
    7. Adewara, Y. M., Dagunduro, M. E., Falana, G. A., Busayo, T. O. (2023). Effect of multiple taxation on the financial performance of small and medi-um enterprises (SMEs) in Ekiti State, Nigeria. Journal of Economics, Finance and Accounting Studies, 5(3), 121-129. https://doi.org/10.32996/jefas.2023.5.3.10.
    8. Aina, A. T. (2025). An assessment of taxation strategies and policy interventions for Nigeria’s informal economy. FUDMA Journal of Accounting and Finance Research (FUJAFR), 3(1), 120–136. https://doi.org/10.33003/fujafr-2025.v3i1.156.120-136.
    9. Aluko, A. F., Igbekoyi, O. E., Dagunduro, M. E., Falana, G. A., & Oke, O. E. (2022). Tax incentives and liquidity performance of quoted industrial good’s firms in Nigeria. European Journal of Business Management, 14(23), 11-22. https://doi.org/10.7176/RJFA/13-22-06.
    10. Amaglobeli, D., Crispolti, V., & Klemm, A. (2023). The role of digital technologies in revenue mobilization: Evidence from developing countries. IMF Working Papers, 23/45, 1-30. https://doi.org/10.5089/9798400222023.001.
    11. Amaglobeli, D., Crispolti, V., Kangur, A., Kehayova, V., Soto, M., & Zdzienicka, A. (2022). Revenue mobilization for a resilient recovery: Experi-ences from the COVID-19 pandemic. International Monetary Fund.
    12. Araújo, J., & Casais, B. (2020). Technology acceptance model applied to e-commerce: Insights into customer purchase intentions. Journal of Retail-ing and Consumer Services, 54, 102-113. https://doi.org/10.1016/j.jretconser.2020.102113.
    13. Australian Taxation Office. (2023). Tax gap estimates: Overview. https://www.ato.gov.au/About-ATO/Research-and-statistics/In-detail/Tax-gap/Tax-gap-overview/.
    14. Awa, L. (2021). Taxation in the informal sector of developing economies. Journal of Tax Administration, 15(2), 45-60.
    15. Awotomilusi, N. S., Oso, O. O., Oluwagbade, O. I., & Dagunduro, M. E. (2023). Evaluating the effectiveness of IPSAS 23 regulations on the re-demption of tax revenues by the Ekiti State Government. Journal of Accounting and Finance Management, 4(5), 385-399. https://doi.org/10.38035/jafm.v4i5.
    16. Belahouaoui, R., & Attak, E. H. (2024). Digital taxation, artificial intelligence and Tax Administration 3.0: improving tax compliance behavior–a systematic literature review using textometry (2016–2023). Accounting Research Journal, 37(2), 172-191. https://doi.org/10.1108/ARJ-12-2023-0372.
    17. Bellon, M., d'Andria, D., Santoro, L., & Ndi, M. M. (2022). Digitalization and tax compliance spillovers: Evidence from Value Added Tax (VAT) e-invoicing. Journal of Taxation and Digital Economy, 14(2), 115-140. https://doi.org/10.5089/9798400204876.001.
    18. Call, T., & Herber, J. (2022). The innovation diffusion theory and its application to technology adoption. Journal of Technology and Innovation, 10(3), 45-58.
    19. Dagunduro, M. E., Falana, G. A., Akinadewo, I. S., Oluwagbade, O. I., & Akinboboye, G. O. (2025). Role of digital tax platforms adoption in en-hancing revenue generation and capital projects funding in emerging markets. Economy, 12(2), 26–39. https://doi.org/10.20448/economy.v12i2.6778.
    20. Dakhil, M. S., Dagunduro, M. E., Abbood, F. G., & Falana, G. A. (2025). Tax compliance strategies and revenue generation in Nigeria. Economy, Business and Development (EB&D) Journal, 6(1), 1–18. https://doi.org/10.47063/ebd.00021.
    21. David, S. (2021). Effect of adoption of TaxPro-Max on FIRS tax remittance in Nigeria. International Journal of Trend in Scientific Research and Development, 6(1), 1348-1355.
    22. Davis, F. D. (1986). A technology acceptance model for empirically testing new end-user information systems: Theory and results (Doctoral disserta-tion, Massachusetts Institute of Technology). ProQuest Dissertations Publishing.
    23. Dein, F., & Rufus, A. I. (2022). Impact of TaxPro-Max on revenue generation in Sub-Saharan Africa: A study of Federal Inland Revenue Service (FIRS) South-West, Nigeria. In 2nd International Conference on Africa’s Sustainable Development (ICASuD) 2022 (p. 48).
    24. Derrick, T., Mc Moi Ndi, M., & Santoro, L. (2023). Digital Tax Policies and their impact on tax revenue in Cameroon: A mixed-methods approach. Cameroon Economic Review, 11(3), 201-225.
    25. Desi, P. E. A., & Bingilar, P. F. (2023). Effect of Tax-Pro-Max adoption on Federal Inland Revenue Service remittance. BW Academic Journal, 14-14.
    26. Economic Cooperation and Development. (2019). Tax administration 2017: Comparative information on OECD and other advanced and emerging economies. OECD Publishing.
    27. Edori, D. S. (2023). Electronic tax services and the ease of tax compliance in Nigeria. Journal of Accounting and Financial Management, 9(9), 212-228. https://doi.org/10.56201/jafm.v9.no9.2023.pg212.228.
    28. Eke, C., & Alohan, C. (2022). Impact of e-taxation on tax administration in Nigeria: Insights from Edo State. Nigerian Journal of Taxation Re-search, 12(1), 30-45.
    29. Falana, G. A., Dakhil, M. S., Abbood, F. G., & Dagunduro, M. E. (2024). Digital tax administration and tax compliance in Nigerian informal sec-tor. Economy, Business & Development, 5(2), 32–45. https://doi.org/10.47063/ebd.00020.
    30. Garuba, A. O., & Oladipupo, A. O. (2021). Tax compliance behaviour amongst informal sector operators in Nigeria. BJAFFSR, 1(2), 10–31.
    31. Gaverdovskiy, I. (2023). Improving tax collection and reducing the tax gap. World Bank Publications.
    32. HM Revenue and Customs. (2023). Measuring tax gaps 2023 edition: Tax gap estimates for 2021 to 2022. https://www.gov.uk/government/statistics/measuring-tax-gaps.
    33. Ibrahim, M., Marikyan, D., & Papagiannidis, S. (2017). Exploring the acceptance of new technologies in emerging markets: The role of perceived usefulness and ease of use. Journal of Technology Management & Innovation, 12(4), 55-66.
    34. Ike, E. R., & Bright, A. O. (2023). Impact of e-taxation on tax administration in Nigeria. In Proceedings of the 7th Annual International Academic Conference on Accounting and Finance Disruptive Technology: Accounting Practices, Financial and Sustainability Reporting, 1-20.
    35. Indrawan, R. (2024). Efficiency tax reporting system as variable moderation for digitalization of tax compliance. Jurnal Rekayasa Sistem Industri, 13(2), 65–74. https://doi.org/10.26593/jrsi.v13i2.7181.65-74.
    36. Internal Revenue Service. (2021). Tax gap overview. Retrieved from https://www.irs.gov/compliance/reporting-cash-payments/tax-gap-overview.
    37. Internal Revenue Service. (2023). The tax gap: Tax year 2021. https://www.irs.gov/statistics/estimates-of-the-tax-gap Waggoner, M. (2023, May 4). IRS estimates tax gap at $688 billion annually. Associated Press. https://apnews.com/article/irs-tax-gap-estimate-2023.
    38. Iredele, O. F. (2018). Voluntary tax compliance in the informal sector: Evidence from Nigeria. International Journal of Economics, Commerce and Management, 6(7), 123-138.
    39. Jack-Osimiri, A. P., Ugbe, R. O., Onuoha, A., Osullivan, M., & Jack-Osimiri, U. (2023). Enforcement of informal sector taxation to expand revenue base in Nigeria: A review. Commonwealth Law Review Journal, 9, 656–707. https://clrj.thelawbrigade.com/article/enforcement-of-informal-sector-taxation-to-expand-revenue-base-in-nigeria-a-review/.
    40. Kang'oro, A., Ngerero, P., & Odongo, J. (2024). The impact of digital technologies on tax authorities and taxpayers: Benefits and challenges. Afri-can Journal of Taxation and Policy, 18(1), 50-75.
    41. Lawal, A. M., Igbekoyi, O. E., & Dagunduro, M. E. (2024). Enhancing tax compliance and revenue generation in Nigeria: strategies and challenges. International Journal of Accounting, Finance and Social Science Research, 2(1), 57-73.
    42. Manabu, N., & Andualem, T. (2023). The impact of digital technologies on tax revenue: Evidence from developing countries. Journal of Economic Policy Reform, 26(2), 234-252.
    43. Manabu, T., & Andualem, B. (2023). Digital technologies and revenue mobilization: An empirical analysis. International Journal of Public Finance, 15(2), 140-160.
    44. Marikyan, D., & Papagiannidis, S. (2023). Revisiting the technology acceptance model: An analysis of its application in the digital age. International Journal of Information Management, 63, 102-114. https://doi.org/10.1016/j.ijinfomgt.2021.102445.
    45. Mbise, E., & Tembulu, M. (2023). The effect of digital tax administration on tax compliance in the SMEs sector. Journal of East African Business Studies, 10(4), 300-320.
    46. Mbise, F., & Baseka, S. (2022). Digital tax administration and tax compliance among SMEs: Evidence from Tanzania. Journal of Digital Economy, 2(1), 45-61. https://doi.org/10.59645/tji.v2i1.94.
    47. Mohammed, S. D., Mas'ud, A., Karaye, Y. I., Sallau, M. M., Adam, A. D., & Sulaiman, B. A. (2023). An evaluation of tax digitalization efforts by Federal Inland Revenue Service and their impacts on tax collection 2002-2021. Journal of Accounting and Taxation, 3(2), 105-122. https://doi.org/10.47747/jat.v3i2.1138.
    48. Monye, J., & Abang, O. (2020, June 15). Taxing the informal sector: Nigeria’s missing goldmine. Bloomberg Tax. Retrieved from https://news.bloomberglaw.com/daily-tax-report-international/taxing-the-informal-sector-nigerias-missing-goldmine?.
    49. OECD. (2020). Measuring and interpreting the tax gap. OECD Publishing.
    50. OECD. (2023). Revenue Statistics in Africa 2023. OECD Publishing.
    51. Ofosu‐Ampong, K. (2024). New policies, new behaviors: How digital taxation shapes mobile money use in Ghana. Engineering Reports, 6(10), e12860. https://doi.org/10.1002/eng2.12860.
    52. Ofurum, C. (2019). The impact of e-taxation on tax revenue, federally collected revenue, and tax-to-GDP ratio in Nigeria. Journal of Taxation and Public Finance, 10(3), 201-215.
    53. Ogunleye, O. J., Iredele, O. O., & Ogunmeru, O. A. (2020). Exploring alternative approaches to achieving voluntary tax compliance in the informal economy of Nigeria. Nigerian Journal of Management Studies, 18(2), 45–62.
    54. Otekunrin, A., Matowanyika, K., Fagboro, D., & Eleda, T. (2022). Impact of technology operations: Case of Nigeria electronic tax system. Aca-demia Letters, 2. https://doi.org/10.20935/AL4972.
    55. Oyewobi I. A., & Ozovehe, B. P. (2023). Improving revenue collection efficiency through tax automation in Nigeria. An International Serial Publi-cation for Theory and Practice of Management Science, 19(1) 437-446.
    56. Pascale, A., & Paymaster, B. (2023). The effect of adoption of TaxProMax on FIRS tax remittance in Nigeria: Proxying TaxProMax using online taxes, online filing, and returns. Journal of Taxation and Digital Economy, 7(2), 45-62.
    57. Peter, A. (2023). Assessing the impact of Tax Pro-Max on tax revenue and collection efficiency in Nigeria. Journal of Taxation and Economic De-velopment, 22(2), 70-84.
    58. Price Waterhouse Coopers (PWC). (2024). Nigeria’s tax compliance rate.
    59. Rasyida, Q. Z., & Badjuri, A. (2025). Digital tax compliance: Examining e-filing, tax knowledge, and income level among Telkom Property Regional IV employees in Central Java & Yogyakarta, Indonesia. Golden Ratio of Finance Management, 5(1), 187–197. https://doi.org/10.52970/grfm.v5i1.1063.
    60. Rogers, E. M. (1962). Diffusion of innovations. Free Press.
    61. Sani, A. B., Musbahu, B. A., & Bakare, O. T. (2021). Use of information and communication technology (ict) in tax administration and tax compli-ance in Nigeria. Al-Hikmah Journal of Education, 8(2), 192-202.
    62. Singh, A., Sinha, P., & Liébana-Cabanillas, F. (2020). Understanding technology acceptance in the context of e-commerce: A study of Indian con-sumers. Computers in Human Behavior, 108, 106-120.
    63. Smith, J. (2019). Taxation and public finance. Palgrave Macmillan. https://doi.org/10.1007/978-3-030-17751-5.
    64. Xu, C., Bai, T., Zhou, C., & Huang, S. (2025). Digital tax administration and enterprise innovation: Evidence from the Golden Tax Project III in China. Research in International Business and Finance, 102829. https://doi.org/10.1016/j.ribaf.2025.102829.
    65. Zhao, Q., & Wang, W. (2025). Tax digitization and earnings management. International Review of Economics & Finance, 104077. https://doi.org/10.1016/j.iref.2025.104077.
  • Downloads

  • How to Cite

    Akinboboye , G. O. ., Dagunduro, M. E. ., Awodiran, M. A. ., Babalola, T. H. ., Ifelola, O. O. ., & Akpotu, O. . J.-M. . (2025). Digital Tax Policies and The Tax Gap in The Informal Sector in ‎Southwest, Nigeria. International Journal of Accounting and Economics Studies, 12(7), 318-331. https://doi.org/10.14419/1s75af60