The Impact of Digital Transformation on TQM Of Educational Institutions in Saudi Arabia (Case Study: King Khalid University)

  • Authors

    • Engy Ahmed Abdel Ghany Mostafa Applied College, King Khalid University, Saudi Arabia
    • Abeer Bakri Siralkhatim Alhaj Applied College, King Khalid University, Saudi Arabia
    • Hala Elrashied Osman Bashier Applied College, King Khalid University, Saudi Arabia
    https://doi.org/10.14419/y4qwyf98

    Received date: June 4, 2025

    Accepted date: June 29, 2025

    Published date: July 24, 2025

  • Digital Transformation, Quality, Educational Institutions

  • Abstract

    This study examined the impact of digital transformation on Total Quality Management (TQM) at King Khalid University, Saudi Arabia. Using a quantitative approach with stratified random sampling of 350 university staff, data were collected through two standardized questionnaires. Findings revealed that digital transformation significantly positively affects TQM dimensions, with technology infrastructure being the strongest predictor of quality improvement (β=0.28-0.38). Data-driven decision making showed the highest correlation with continuous improvement (r=0.65). The results of the data analysis revealed that digital transformation has a positive impact on Total Quality Management (TQM) at King Khalid University. Furthermore, the findings indicated that the dimensions of digital transformation—namely technological infrastructure, data-driven decision-making, and digital culture—also have a positive effect on the implementation of TQM at the university. Findings highlight for administrators the importance of investing in digital infrastructure and developing analytical competencies.

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  • How to Cite

    Mostafa , E. A. A. G., Alhaj , A. B. S., & Bashier, H. E. O. . (2025). The Impact of Digital Transformation on TQM Of Educational Institutions in Saudi Arabia (Case Study: King Khalid University). International Journal of Accounting and Economics Studies, 12(3), 208-212. https://doi.org/10.14419/y4qwyf98