Mokhsin, Mudiana, Amer Shakir Zainol, Siti Nordianah Haihom, Mohd Husni Mohd Som, and Abdul Jalil Abdul Rahim. 2018. “Applying ITIL Framework to Analyze Problem Management Key Performance Indicator (KPI): A Case Study of Malay Owner Company (Mesiniaga Berhad)”. International Journal of Engineering & Technology 7 (4.31): 80-86. https://doi.org/10.14419/ijet.v7i4.31.23346.