Expatriates Self-Motivation, Competencies, Job Performance and Cultural Adjustment: Empirical Evidence from the ICT Sector in Malaysia

  • Authors

    • Jugindar Singh Kartar Singh
    • Nik Hasnaa Nik Mahmud
    2018-08-08
    https://doi.org/10.14419/ijet.v7i3.21.17158
  • Cultural adjustment, performance, expatriate, self-motivation
  • The purpose of this paper is to investigate the impact of self-motivation and competencies towards job performance of expatriates working within the ICT sector in Malaysia. Additionally, this study examines the mediating effect of cultural adjustment. A survey strategy associated with a quantitative method using a self-administered questionnaire was carried out. Data was collected through simple random sampling from a sample of 301 expatriates. The AMOS software developed for analyzing the Structure Equation Modeling (SEM) was utilized. Emotional and job related competencies were found to have a significant effect on expatriate job performance. However, the impact of self-motivation on job performance was found to be not significant. The findings also supported the role of cultural adjustment as a mediator.  The theoretical framework emerging from this study support the results from some earlier studies and also brings out several new ideas such as the importance of competencies and cultural adjustment. The findings have significantly contributed to the advancement of knowledge as it is evident that expatriate emotional and job related competencies facilitate job performance and cultural adjustment. By investigating self-motivation and competencies, this study informs organizations on ways they can implement improvements in the areas of expatriate hiring, training and support practices. It is recommended that organizations consider both emotional and job related competencies and implement suitable HR policies when selecting, training and motivating the right candidate. 

     

     

  • References

    1. [1] . Shaffer MA, Kraimer ML, Chen Y-P, Bolino MC. Choices, challenges, and career consequences of global work experiences: A review and future agenda. Journal of Management. 2012;38(4):1282-327.

      [2] . Kraimer ML, Wayne SJ, JAWORSKI RAA. Sources of support and expatriate performance: The mediating role of expatriate adjustment. Personnel Psychology. 2001;54(1):71-99.

      [3] . Brookfield G. Global relocation trends: 2010 survey report. Brookfield Relocation Services, LLC. 2010.

      [4] . Awais Bhatti M, Mohamed Battour M, Rageh Ismail A. Expatriates adjustment and job performance: an examination of individual and organizational factors. International Journal of Productivity and Performance Management. 2013;62(7):694-717.

      [5] . Palthe J. The relative importance of antecedents to cross-cultural adjustment: Implications for managing a global workforce. International Journal of Intercultural Relations. 2004;28(1):37-59.

      [6] . Dowling P. International human resource management: Managing people in a multinational context: Cengage Learning; 2008.

      [7] . Dewhurst M, Harris J, Heywood S, Aquila K. The global company’s challenge. McKinsey Quarterly. 2012;3(1):76-80.

      [8] Perkins SJ. International reward and recognition: Chartered Institute of Personnel and Development; 2006.

      [9] GRS B. Global relocation trends: 2012 survey report. Toronto, Ontario, Canada: Brookfield Global Relocation Services, LLC. 2012.

      [10] . Tung RL. Selection and training procedures of US, European, and Japanese multinationals. California Management Review. 1982;25(1):57-71.

      [11] . Templer KJ. Personal attributes of expatriate managers, subordinate ethnocentrism, and expatriate success: A host-country perspective. The International Journal of Human Resource Management. 2010;21(10):1754-68.

      [12] . Vijayakumar PB, Vijayakumar PB, Cunningham CJ, Cunningham CJ. Cross-cultural adjustment and expatriation motives among Indian expatriates. Journal of Global Mobility: The Home of Expatriate Management Research. 2016;4(3):326-44.

      [13] . Andresen M. What determines expatriates’ performance while abroad? The role of job embeddedness. Journal of Global Mobility. 2015;3(1):62-82.

      [14] . Caligiuri PM. Assessing Expatriate Success: Beyond Just. Being Thereâ€, in Z Aycan (ed) New Approaches to Employee Management, JAI Press, Greenwich. 1997.

      [15] . Peltokorpi V, Clausen L. Linguistic and cultural barriers to intercultural communication in foreign subsidiaries. Asian Business & Management. 2011;10(4):509-28.

      [16] . Bhaskar-Shrinivas P, Harrison DA, Shaffer MA, Luk DM. Input-based and time-based models of international adjustment: Meta-analytic evidence and theoretical extensions. Academy of management Journal. 2005;48(2):257-81.

      [17] . Shmueli Gabel R, Dolan SL, Luc Cerdin J. Emotional intelligence as predictor of cultural adjustment for success in global assignments. Career Development International. 2005;10(5):375-.

      [18] . Rasli AM, Norhalim N, Kowang TO, Qureshi MI. Applying managerial competencies to overcome business constraints and create values evidence from small technology-based firms in Malaysia. Journal of Management Info. 2014;3(1):99-121.

      [19] . Earley PC, Ang S. Cultural intelligence: Individual interactions across cultures: Stanford University Press; 2003.

      [20] . Borman WC, Motowidlo SJ. Task performance and contextual performance: The meaning for personnel selection research. Human performance. 1997;10(2):99-109.

      [21] . Arthur W, Bennett W. A comparative test of alternative models of international assignee job performance. New approaches to employee management. 1997;4:141-72.

      [22] . Campbell J. Modeling the performance prediction problem in industrial and organizational psychology. Dalam MD Dunnette & L. M Hough. Handbook of industrial and organizational psychology. 1998;1:687-732.

      [23] . Johnson JW. The relative importance of task and contextual performance dimensions to supervisor judgments of overall performance. Journal of applied psychology. 2001;86(5):984.

      [24] . Viswesvaran C. Modeling job performance: Is there a general factor? : Iowa Univ iowa City; 1993.

      [25] . McCloy RA, Campbell JP, Cudeck R. A confirmatory test of a model of performance determinants. Journal of Applied Psychology. 1994;79(4):493.

      [26] . Lee L, Donohue R. The construction and initial validation of a measure of expatriate job performance. The International Journal of Human Resource Management. 2012;23(6):1197-215.

      [27] . Werner JM. Implications of OCB and contextual performance for human resource management. Human Resource Management Review. 2000;10(1):3-24.

      [28] . Downes M, Varner II, Hemmasi M. Individual profiles as predictors of expatriate effectiveness. Competitiveness Review: An International Business Journal. 2010;20(3):235-47.

      [29] . Arthur W, Bennett W. The international assignee: The relative importance of factors perceived to contribute to success. Personnel Psychology. 1995;48(1):99-114.

      [30] . Black JS, Gregersen HB. Antecedents to cross-cultural adjustment for expatriates in Pacific Rim assignments. Human relations. 1991;44(5):497-515.

      [31] . Aycan Z. Expatriate adjustment as a multifaceted phenomenon: Individual and organizational level predictors. International Journal of Human Resource Management. 1997;8(4):434-56.

      [32] . Hofstede G. Culture’s consequence. International Differences in Work-Related Values Newbury Park. 1980.

      [33] . Black JS. Work role transitions: A study of American expatriate managers in Japan. Journal of International Business Studies. 1988;19(2):277-94.

      [34] . Black JS, Stephens GK. The influence of the spouse on American expatriate adjustment and intent to stay in Pacific Rim overseas assignments. Journal of management. 1989;15(4):529-44.

      [35] . Richards D. Strangers in a strangle land: Expatriate paranoia and the dynamics of exclusion. International Journal of Human Resource Management. 1996;7(2):553-71.

      [36] . Matsumoto D, LeRoux JA, Bernhard R, Gray H. Unraveling the psychological correlates of intercultural adjustment potential. International Journal of Intercultural Relations. 2004;28(3):281-309.

      [37] . Feitosa J, Kreutzer C, Kramperth A, S. Kramer W, Salas E. Expatriate adjustment: Considerations for selection and training. Journal of Global Mobility. 2014;2(2):134-59.

      [38] . Moran RT, Harris PR, Moran SV. Managing cultural differences: global leadership strategies for cross-cultural business success: Routledge; 2011.

      [39] . Goleman D. Working with emotional intelligence: Bantam; 1998.

      [40] . Locke EA. Why emotional intelligence is an invalid concept. Journal of Organizational Behavior. 2005;26(4):425-31.

      [41] . Giorgi G. Organizational emotional intelligence: development of a model. International Journal of Organizational Analysis. 2013;21(1):4-18.

      [42] . Sluyter DJ, Salovey P. Emotional Development and Emotional Intelligence: Educational Implications DC: BasicBooks; 1997.

      [43] . Salovey P, Mayer JD. Emotional intelligence. Imagination, cognition and personality. 1990;9(3):185-211.

      [44] . Stein SJ, Book HE. The EQ edge: Emotional intelligence and your success: John Wiley & Sons; 2011.

      [45] . Momm T, Blickle G, Liu Y, Wihler A, Kholin M, Menges JI. It pays to have an eye for emotions: Emotion recognition ability indirectly predicts annual income. Journal of Organizational Behavior. 2015;36(1):147-63.

      [46] 46. Quebbeman AJ, Rozell EJ. Emotional intelligence and dispositional affectivity as moderators of workplace aggression: The impact on behavior choice. Human Resource Management Review. 2002;12(1):125-43.

      [47] . Mishra PS, Mohapatra AD. Relevance of emotional intelligence for effective job performance: An empirical study. Vikalpa. 2010;35(1):53-62.

      [48] . Robbins SP, Judge TA, Brito JE. Comportamiento organizacional. Pearson Educación México; 2009.

      [49] . Zeidner M, Matthews G, Roberts RD. Emotional intelligence in the workplace: A critical review. Applied Psychology. 2004;53(3):371-99.

      [50] . Petrides K, Furnham A. On the dimensional structure of emotional intelligence. Personality and individual differences. 2000;29(2):313-20.

      [51] . Ashkanasy NM, Daus CS. Emotion in the workplace: The new challenge for managers. The Academy of Management Executive. 2002;16(1):76-86.

      [52] . Feldman DC, Bolino MC. Increasing the skill utilization of expatriates. Human Resource Management. 2000;39(4):367-79.

      [53] . Tung RL. A contingency framework of selection and training of expatriates revisited. Human Resource Management Review. 1998;8(1):23-37.

      [54] . Tung RL. Expatriate assignments: Enhancing success and minimizing failure. The Academy of Management Executive (1987-1989). 1987:117-25.

      [55] . Robles MM. Executive perceptions of the top 10 soft skills needed in today’s workplace. Business Communication Quarterly. 2012;75(4):453-65.

      [56] . Zmud RW. Information systems in organizations: Addison-Wesley Longman Publishing Co., Inc.; 1983.

      [57] . Lee DM, Trauth EM, Farwell D. Critical skills and knowledge requirements of IS professionals: a joint academic/industry investigation. MIS quarterly. 1995:313-40.

      [58] . Shen J. International training and management development: theory and reality. Journal of Management Development. 2005;24(7):656-66.

      [59] . Pinder C. C.(1998)“Work motivation organizational behaviorâ€. Upper Saddle River, NJ: Prentice Hall; 1998.

      [60] 60. Kanfer R. Motivation theory and industrial and organizational psychology. Handbook of industrial and organizational psychology. 1990;1(2):75-130.

      [61] . Nohria N, Groysberg B, Lee L-E. Employee motivation: A powerful new model. Harvard Business Review. 2008;86(7/8):78-84.

      [62] . Adler NJ, Gundersen A. International dimensions of organizational behavior: Cengage Learning; 2007.

      [63] . Haines III VY, Saba T, Choquette E. Intrinsic motivation for an international assignment. International Journal of Manpower. 2008;29(5):443-61.

      [64] . Doherty N, Dickmann M, Mills T. Exploring the motives of company-backed and self-initiated expatriates. The International Journal of Human Resource Management. 2011;22(03):595-611.

      [65] . Fish A, Wood J. What motivates Australian business managers to undertake expatriate appointments in East Asia? Career Development International. 1997;2(1):36-45.

      [66] . Stahl GK, Miller EL, Tung RL. Toward the boundaryless career: A closer look at the expatriate career concept and the perceived implications of an international assignment. Journal of World Business. 2002;37(3):216-27.

      [67] . Deci EL, Connell JP, Ryan RM. Self-determination in a work organization. Journal of applied psychology. 1989;74(4):580.

      [68] . Tungli Z, Peiperl M. Expatriate practices in German, Japanese, UK, and US multinational companies: A comparative survey of changes. Human Resource Management. 2009;48(1):153-71.

      [69] . Richardson J, McKenna S. Leaving and experiencing: why academics expatriate and how they experience expatriation. Career Development International. 2002;7(2):67-78.

      [70] . Lopes PN, Grewal D, Kadis J, Gall M, Salovey P. Evidence that emotional intelligence is related to job performance and affect and attitudes at work. Psicothema. 2006;18.

      [71] . Wong C-S, Law KS. The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. The leadership quarterly. 2002;13(3):243-74.

      [72] . George JM, Zhou J. Understanding when bad moods foster creativity and good ones don't: the role of context and clarity of feelings. Journal of Applied Psychology. 2002;87(4):687.

      [73] . O'Boyle EH, Humphrey RH, Pollack JM, Hawver TH, Story PA. The relation between emotional intelligence and job performance: A metaâ€analysis. Journal of Organizational Behavior. 2011;32(5):788-818.

      [74] . Cote S, Miners CT. Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly. 2006;51(1):1-28.

      [75] . Parke MR, Seo M-G, Sherf EN. Regulating and facilitating: The role of emotional intelligence in maintaining and using positive affect for creativity. Journal of Applied Psychology. 2015;100(3):917.

      [76] . Shahzad K, Sarmad M, Abbas M, Khan MA. Impact of Emotional Intelligence (EI) on employee's performance in telecom sector of Pakistan. African Journal of Business Management. 2011;5(4):1225.

      [77] . Lillis MP, Tian RG. Cross-cultural communication and emotional intelligence: Inferences from case studies of gender diverse groups. Marketing Intelligence & Planning. 2009;27(3):428-38.

      [78] . Fernandez-Araoz C. Hiring without firing. Harvard Business Review. 1999;77(4):108-20, 85.

      [79] . Suutari V, Brewster C. Expatriate management practices and perceived relevance: Evidence from Finnish expatriates. Personnel Review. 2001;30(5):554-77.

      [80] . Wingreen SC, Blanton JE. A social cognitive interpretation of personâ€organization fitting: The maintenance and development of professional technical competency. Human Resource Management. 2007;46(4):631-50.

      [81] . Tahvanainen M, Welch D, Worm V. Implications of short-term international assignments. European Management Journal. 2005;23(6):663-73.

      [82] . Sparrow P, Brewster C, Chung C. Globalizing human resource management: Routledge; 2016.

      [83] . Hooper MJ. The global business handbook: The eight dimensions of international management: CRC Press; 2016.

      [84] . Lawrence PR, Nohria N. Driven: How human nature shapes our choices: Jossey-Bass; 2002.

      [85] . McShane S, Von Glinow M. Perception and learning in organizations. Organizational behavior. 2008;4:68-100.

      [86] . Goleman D, Boyatzis R, McKee A. Primal leadership. Boston: Harvard Business School Press; 2002.

      [87] . Sokro E. Analysis of the relationship that exists between organisational culture, motivation and performance. Problems of Management in the 21st Century. 2012;3:106-19.

      [88] . Chen G, Kirkman BL, Kim K, Farh CI, Tangirala S. When does cross-cultural motivation enhance expatriate effectiveness? A multilevel investigation of the moderating roles of subsidiary support and cultural distance. Academy of Management Journal. 2010;53(5):1110-30.

      [89] . Guo Y, Liao J, Liao S, Zhang Y. The mediating role of intrinsic motivation on the relationship between developmental feedback and employee job performance. Social Behavior and Personality: an international journal. 2014;42(5):731-41.

      [90] . Caligiuri PM, Tung RL. Comparing the success of male and female expatriates from a US-based multinational company. International Journal of human resource management. 1999;10(5):763-82.

      [91] . Shay JP, Baack S. An empirical investigation of the relationships between modes and degree of expatriate adjustment and multiple measures of performance. International Journal of Cross Cultural Management. 2006;6(3):275-94.

      [92] . Koteswari V, Bhattacharya M. Managing expatriate stress. Delhi Business Review. 2007;8(1):89-98.

      [93] . Caligiuri P. Cultural agility: Building a pipeline of successful global professionals: John Wiley & Sons; 2012.

      [94] . Gullekson NL, Tucker ML. An Examination of the Relationship between Emotional Intelligence and Intercultural Growth for Students Studying Abroad. Journal of the Academy of Business Education. 2012;13.

      [95] . Koveshnikov A, Wechtler H, Dejoux C. Cross-cultural adjustment of expatriates: The role of emotional intelligence and gender. Journal of World Business. 2014;49(3):362-71.

      [96] . Lii S-Y, Wong S-Y. The antecedents of overseas adjustment and commitment of expatriates. The International Journal of Human Resource Management. 2008;19(2):296-313.

      [97] . Mendenhall ME, Stevens MJ, Bird A, Oddou GR. Specification of the content domain of the Global Competencies Inventory (GCI). The Kozai Working Paper Series. 2008;1(1):1-43.

      [98] Firth BM, Chen G, Kirkman BL, Kim K. Newcomers abroad: Expatriate adaptation during early phases of international assignments. Academy of Management Journal. 2014;57(1):280-300.

      [99] . Rose RC, Ramalu SS, Uli J, Kumar N. Expatriate performance in international assignments: The role of cultural intelligence as dynamic intercultural competency. International Journal of Business and Management. 2010;5(8):76.

      [100] Saunders M, Lewis P. och Thornhill, A.(2012). Research methods for business students.6.

      [101] .Krejcie RV, Morgan DW. Determining sample size for research activities. Educational and psychological measurement. 1970;30(3):607-10.

      [102] .Awang Z. Research methodology and data analysis: Penerbit Universiti Teknologi MARA Press; 2012.

      [103] .Hair J, Black W, Babin B, Anderson R, Tatham R. Multivariate Data Analisys, Prantice-Hall. Inc; 2006.

      [104] .Pallant J. SPSS survival manual: A step by step guide to data analysis using SPSS . Maidenhead. Open University Press/McGraw-Hill; 2010.

      [105] Zikmund WG, Carr BB. JC & Griffin, M. 2010. Business research methods.302-3.

      [106] Chamorro-Premuzic T. Does money really affect motivation? A review of the research. Harvard Business Review Blog Network April. 2013;10:2013.

  • Downloads

  • How to Cite

    Singh Kartar Singh, J., & Hasnaa Nik Mahmud, N. (2018). Expatriates Self-Motivation, Competencies, Job Performance and Cultural Adjustment: Empirical Evidence from the ICT Sector in Malaysia. International Journal of Engineering & Technology, 7(3.21), 185-193. https://doi.org/10.14419/ijet.v7i3.21.17158