SONALI , Dr. Seep; SHENOY , Dr. Shweta. Voices from Within: Analyzing Employee Perceptions of Service Quality and Quality ‎Improvement Practices in The Indian Healthcare Sector. International Journal of Basic and Applied Sciences, [S. l.], v. 14, n. 6, p. 435–443, 2025. DOI: 10.14419/pxf9tq84. Disponível em: https://www.sciencepubco.com/index.php/IJBAS/article/view/35156.. Acesso em: 18 dec. 2025.