Setiawan, Abdi, Arlina Nurbaity Lubis, Yeni Absah, and Beby Karina F Sembiring. “Beyond Difficult Co-Workers: How Individual Characteristics‎Shape Negative Encounter Attitudes and Turnover Intention in ‎Service Organizations”. International Journal of Accounting and Economics Studies 12, no. 5 (September 21, 2025): 842–853. Accessed December 5, 2025. https://www.sciencepubco.com/index.php/IJAES/article/view/35629.