Excel solver as the software to construct MUSA model
DOI:
https://doi.org/10.14419/gjma.v2i4.3419الكلمات المفتاحية:
Multi-Criteria Satisfaction Analysis (MUSA)، Excel Solver، Linear Programming Approach.الملخص
The study discusses steps to construct MUSA Model using Excel Solver software. This software applies the linear programming approach as needed, in the ordinal regression MUSA Model, with ordinal scaled data set It was found that the Excel Solver could construct the MUSA Model well. Even though the data set need to be re-coded again in Excel Solver, the cheaper cost and availability of this software makes it’s as a good option too.
المراجع
- Arabatzis, G. Grigoroudis, E. (2010). Visitors’ Satisfaction, Perception and Gap Analysis:The Case of Dadia-Lefkini-Souflion National Park Forest Policy and Economics. 12(2010)163-172 http://dx.doi.org/10.1016/j.forpol.2009.09.008.
- Grigoroudis, E. & Siskos, Y. (2002). Preference Disaggregation for Measuring and Analysing Customer Satisfaction: The MUSA Method. European Journal of Operational Research 143(1), 148-170. http://dx.doi.org/10.1016/S0377-2217 (01)00332-0.
- Grigoroudis, E. & Siskos, Y. (2010). MUSA: Multicriteria Satisfaction Analysis (MUSA) Extension of the MUSA Method. In Customer Satisfaction Evaluation.ed. Hiller F.S., Price,C.C., pp 91-129. New York: Springer Press. http://dx.doi.org/10.1007/978-1-4419-1640-2_4.
- Grigoroudis, E. Siskos, Y., & Saurais, O. (2000). TELOS: Customer Satisfaction Evaluation Software. Computers & Operations Research 27 (2000) 799-817 http://dx.doi.org/10.1016/S0305-0548 (99)00119-7.
- Ipsilandis, P.G., Samaras, G., & Mplanas, N. (2008). A MulticriteriaSatisfaction Analysis Approach in the Assessment of Operational Programes. International Journal of Project Management 26(2008) 601-611 http://dx.doi.org/10.1016/j.ijproman.2007.09.003.
- Joao, I.M., Carlos, A., Costa, B.e., & Figueira, J.R. (2007). An Alternative to the MUSA Method for Customer Satisfaction Analysis. Centre of Management Studies of IST (CEG-IST).
- Mihelis, G., Grigoroudis, E., Siskos, Y., Politis, Y., & Malandrakis, Y. (2001). Customer Satisfaction Measurement in the Private BankSector. European Journal of Operational Research 130(2001) 347-360. http://dx.doi.org/10.1016/S0377-2217 (00)00036-9.
التنزيلات
منشور
06-12-2014
إصدار
القسم
Articles
الرخصة
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal''s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
كيفية الاقتباس
Thiruchelvam, L., & Ahmad, S. (2014). Excel solver as the software to construct MUSA model. Global Journal of Mathematical Analysis, 2(4), 304-315. https://doi.org/10.14419/gjma.v2i4.3419
